Summary
Overview
Work History
Education
Skills
Work Availability
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JULIANN HARRIS

JULIANN HARRIS

Murfreesboro,TN

Summary

Skilled Researcher enthusiastic about supporting advancements in managerial leadership and training. Passionate about increasing knowledge to drive growth, behavioral change and needed improvements. Ready to apply knowledge and 6 years of experience in research and over 10 years of experience in management.

Overview

21
21
years of professional experience

Work History

Team Manager

Apple Inc
Cupertino, CA
08.2015 - Current
  • Analyzed reports, information learned from verbal and electronic communications, and observations to develop individualized plans with behavioral goals for each advisor to improve their individual performance.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Maintained culture of openness and inclusivity that encouraged members of team to be open about any barriers that hindered performance and/or attendance and collaborated with them individually to remove those barriers.
  • Planned team builders and meetings that focused on establishing working relationships among team to obtain team cohesiveness.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Monitored incoming calls and provided feedback to 20 advisors to improve quality of service.

Premier Support Solutions Supervisor

Asurion
Antioch, TN
11.2013 - 08.2015
  • Coached and developed teams of PSS Technicians to meet and exceed customer expectations.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Facilitated team meetings to discuss updates within PSS organization.
  • Delivered successful training to more than 50 employees during tenure, educating on successful work processes and productivity strategies.

Supervisor

Verizon Wireless
Southfield, MI
10.2000 - 06.2012
  • Developed, trained, coached and motivated teams of customer service representatives to achieve high levels of customer satisfaction and provide ongoing feedback.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Monitored incoming calls and provided feedback to 20 customer service representatives to improve quality of service.
  • Facilitated meetings to communicate team performance goals and results.

School Psychologist Intern

Baltimore County Schools
Baltimore, MD
01.2006 - 01.2007
  • Worked with clients living with mental and developmental delays and employed successful strategies aimed at addressing symptoms and improving quality of life.
  • Assessed available case data and prepared reports outlining findings and recommendations.
  • Observed service delivery for cases involving specific problems and broadly disordered behavior.
  • Shadowed experienced clinicians to gain in-depth knowledge of treatment, diagnosis and assessment techniques.
  • Administered, scored and interpreted psychological tests during office visits.
  • Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
  • Consulted with teachers and parents to gain in-depth understanding of students.
  • Met with students to conduct individual assessments and determine academic and mental health needs.
  • Facilitated groups with as many as 10 participants to cover topics such as assessment results and intervention recommendations.

Education

Bachelor of Science - Psychology

Morgan State University
Baltimore, MD

Masters of Arts and Sciences - School Psychology

Capella University
Minneapolis, MN

Ph.D. - General Psychology

Capella University
Minneapolis, MN
09.2021

Skills

  • Staff Management
  • Problem-Solving
  • Dependable and Responsible
  • Data analysis
  • Data collection and organization
  • Training and mentoring
  • Team Building
  • Research implementation
  • Quantitative analysis
  • Behavioral Modifications
  • Psychological Assessment
  • Presentations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Team Manager

Apple Inc
08.2015 - Current

Premier Support Solutions Supervisor

Asurion
11.2013 - 08.2015

School Psychologist Intern

Baltimore County Schools
01.2006 - 01.2007

Supervisor

Verizon Wireless
10.2000 - 06.2012

Bachelor of Science - Psychology

Morgan State University

Masters of Arts and Sciences - School Psychology

Capella University

Ph.D. - General Psychology

Capella University

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JULIANN HARRIS