Ella Rose
Raleigh
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 1+ year of related experience, diligent nature and expertise in electronic medical records management.
Overview
14
14
years of professional experience
Work History
Marketing Specialist
Right Electrical Services, LLC
07.2018 - Current
- Company Overview: Electrical services company providing both residential and commercial electrical services in the Raleigh/Triangle region.
- Wrote long-form articles, blog posts, and social media content to engage, educate, and entertain potential and current customers.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Adhered to SEO best practices while designing sites.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Increased website traffic through search engine optimization strategies and targeted content creation.
Freelance Writer
Self-employed
08.2018 - 12.2024
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Brainstormed ideas to create useful content for clients.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Maintained social media profiles and company websites for a variety of clients in diverse industries.
Administrative Professional
Pediatric Therapy Associates
04.2017 - 07.2018
- Served as a liaison between staff, clients, and external partners, facilitating effective collaboration on various tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Waitress/Cashier
Rockin' Comet Diner
11.2010 - 04.2017
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Diner providing a variety of food and beverage services
Education
Associates - Medical Office Administration
Johnston Community College
Smithfield, NC06.2018
Skills
- Medical scheduling
- Medical office experience
- Managing patient records
- Administrative experience
- HIPAA compliance
- Marketing
- Microsoft Office
- Social media marketing
- Copywriting
- Microsoft Word
- Strong multitasking
- File organization
Timeline
Freelance Writer
Self-employed
08.2018 - 12.2024
Marketing Specialist
Right Electrical Services, LLC
07.2018 - Current
Administrative Professional
Pediatric Therapy Associates
04.2017 - 07.2018
Waitress/Cashier
Rockin' Comet Diner
11.2010 - 04.2017
Associates - Medical Office Administration
Johnston Community College
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