Choya Flowers
Summary
Highly-focused and ambitious Human Resources Manager bringing 10+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
17
17
years of professional experience
Work History
Director of Human Resources Operations
Chick-fil-A DMC
Detroit, MI
02.2023 - Current
- Oversee recruitment, onboarding, training, and performance management across multiple locations.
- Collaborate with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention.
- Implement, plan, coordinate and lead policies, processes, training and initiatives to support organizations compliance and strategy needs.
- Oversee the administration of HR processes across multiple sites.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Investigate workplace issues with professionalism and sensitivity.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Facilitate professional development, training and certification activities for all staff.
- Monitor and ensure compliance with federal, state and local employment laws.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Perform payroll functions including calculating hours worked and overtime pay rates.
Service Coordinator
First Steps South East Indiana
Muncie, IN
04.2019 - 10.2021
- Liased between families and clinical providers to keep parties fully informed
- Provided developmental screenings, intake, information, and referrals
- Maintained complete, accurate and timely clinical documentation
- Developed and monitored transition plan
- Attend community and transition planning meeting, as required
- Maintained a high level of professionalism and confidentiality.
Hiring and Compliance Specialist
Renhill HR on Demand
Toledo, OH
09.2016 - 05.2018
- Identify compliance issues that require follow-up or investigating
- Run and review criminal background checks
- Participates in every aspect of employee recruitment
- Ensure every applicant meets all new employee requirements
- New hire paperwork with new employees
- Review drug screen results.
Membership Director
Sylvania YMCA
Toledo, OH
10.2014 - 09.2016
- Accountable for all aspects of Membership Sales/Accounts
- Responsible for meeting monthly membership sales and retention goals
- Seize opportunities to upsell Memberships when they arise
- PO Processing
- Branch Payroll Specialist
- Deescalate frustrated and distraught members
- Responsible, throughout the year, for tracking expenses, maintaining accurate budget levels, and keeping Executive Director informed of budget status
- Ensure all payroll transactions are processed accurately and timely
- Reconcile payroll prior to transmission and validate confirmed reports
- Bi Monthly payroll reminders to all department supervisors
- Track and record Paid Time Off hours for salaried staff
- Responsible for multiple department budgets
- Conveyed important information about the YMCA facility to members
- Employee Assistance.
Family and Youth Programs Specialist
Ann Arbor YMCA
Ann Arbor, MI
07.2008 - 10.2014
- Hire, train and develop team of 30+ staff members
- Review and evaluate staff performance
- Develop strategies to motivate staff and achieve program goals
- Track, correct and report department payroll hours
- Model and support staff in developing time management skills and maintaining daily schedules and routines
- Assist in YMCA fundraising activities including the annual Strong Kids Campaign
- Responsible for department budgets.
Office Manager
Ramada Speedway
Daytona Beach, FL
09.2006 - 02.2008
- Provided personal assistance to special groups such as NASCAR drivers
- Group Sales assistant promoted to Office Manager
- Managed return accounts for clients reserving an annual block for the Daytona 500
- Processed weekly payroll/ front desk scheduling
- Coordinate with event personnel to provide access to event site
- Posted, maintained, and balanced cash, credit card, and direct bill transactions
- Managed/Maintained payments for long term Guests
- Responsible for ordering office supplies.
Education
B.A. Family and Consumer Sciences -
Jacksonville State University
05.2006
High School Diploma -
Mainland High School
05.2001
Skills
- Onboarding, Training, and Development
- Relationship Building
- Talent Management
- Human Resources Operations
- Problem-Solving
- Performance Optimization
- Recruitment and Hiring
- Personnel Information Systems
- Payroll Processing
- Compliance
- Confidential Document Control
Special Skills And Trainings
- Proficient in Microsoft Office suite
- Certified American Red Cross and ASHI CPR/First Aid/ AED Instructor
Official Trainings
- Intro to Leading Others
- Intro to Volunteerism
- Leading Successful Teams and Fiscal Management
- Principles of Child Care
- Working with Children Up to Age 5
- Building HEPA Standards
Technical Experience
- SGA Financial and budgeting Software
- Outlook
- Proficient in E Finesstri YMCA Software
- Proficient in Microsoft Office Products, specifically Word, Excel and Outlook
- General Office Duties
Abilities And Accomplishments
- Strong phone, verbal and written communication skills along with active listening.
- Successfully facilitated and improved internal communication between departments.
- Excellent customer service skills and the ability to work with a variety of people.
- Implemented a seamless online onboarding process for new applicants with great success.
- Ability to use a high level of confidentiality, discretion and judgement on a daily basis.
- Developed and executed a comprehensive training and development program, resulting in increased employee productivity.
- Developed and launched a performance management system that improved goal alignment.
- Ability to think critically, objectively and independently.
- Proficiency in development and management of department budgets.
Timeline
Director of Human Resources Operations
Chick-fil-A DMC
02.2023 - Current
Service Coordinator
First Steps South East Indiana
04.2019 - 10.2021
Hiring and Compliance Specialist
Renhill HR on Demand
09.2016 - 05.2018
Membership Director
Sylvania YMCA
10.2014 - 09.2016
Family and Youth Programs Specialist
Ann Arbor YMCA
07.2008 - 10.2014
Office Manager
Ramada Speedway
09.2006 - 02.2008
B.A. Family and Consumer Sciences -
Jacksonville State University
High School Diploma -
Mainland High School
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