Laura R Martinez
Medfield,MA
Summary
Motivated customer relations team member focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. Responsible Team Coordinator with passion for managing complex responsibilities with organized and resourceful approach. Intelligent and analytical with excellent communication and collaboration skills. . Strong research, data entry, and contract preparation abilities.
Overview
12
12
years of professional experience
Work History
Team Coordinator
COVID, Harvard Street Neighborhood Health Center
Dorchester, MA
09.2020 - Current
- Business permits.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently.
- Set effective schedules and work assignments, balancing team strengths against coverage demands.
- Cultivated collaborative environment by soliciting and offering feedback.
- Managed day-to-day production efforts, coordinating resources and solutions to maintain performance.
- Promoted safety and productivity by keeping work areas clean and organized.
- Determined work assignments and procedures.
- Kept team working at peak level by training new team members and assigning tasks.
- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.
PCA Skills Trainer
Ethos
Jamaica Plain, MA
08.2021 - 10.2021
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Waitress/Manager's Assistant
El Oriental De Cuba
Jamaica Plain, MA
07.2014 - 03.2020
- Attended monthly sales meetings and reported pertinent information to employees.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
Manager/Cashier Manager
Paradise Market Inc.
Dorchester, MA
09.2012 - 06.2014
- Quickly and accurately counted drawers at start and end of each shift.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Built positive relationships with customers to increase repeat business.
Customer Service Representative
AMOV International Teleservices
Santo Domingo Este, Santo Domingo
03.2008 - 03.2011
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Psychology
Universidad Dominicana O&M
Dominican RepublicAssociate of Arts - Language Arts Education
Bunker Hill Community College
Charlestown, MAMedical Interpreter Certificate
Language Connections
2001 Beacon Street, Suite 105, Boston, MA 0213508.2019
Skills
- Specifications Verification
- Employee Training
- Dependable and Responsible
- Assignment Delegation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PCA Skills Trainer
Ethos
08.2021 - 10.2021
Team Coordinator
COVID, Harvard Street Neighborhood Health Center
09.2020 - Current
Waitress/Manager's Assistant
El Oriental De Cuba
07.2014 - 03.2020
Manager/Cashier Manager
Paradise Market Inc.
09.2012 - 06.2014
Customer Service Representative
AMOV International Teleservices
03.2008 - 03.2011
Psychology
Universidad Dominicana O&M
Associate of Arts - Language Arts Education
Bunker Hill Community College
Medical Interpreter Certificate
Language Connections
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