CHRISTIN GINSBERG
Margate,FL
Summary
Experienced office manager with a proven track record in delivering exceptional customer service. Skilled in effectively managing customer expectations and fostering productive relationships. Committed to the success of the team, this hardworking and resourceful professional brings 8 years of experience, a strong dedication to achieving team goals, and driving overall success.
Overview
13
13
years of professional experience
Work History
Office Manager
Impact Fire Services
12.2020 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Payroll
- Managed large incoming call volume
- Accounts Receivable & Accounts Payable
- Permitting
Project Coordinator
Advanced Fire & Security Inc.
11.2016 - 12.2020
- Handled all needs of Inspections for construction projects by liaising effectively with contractors, engineering teams, designers and clients.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered 400+ inbound calls per day and directed to designated individuals or departments.
- Managed phone calls from clients during the Project Managers absences and delivered informative answers to questions.
- Scheduling all inspections & verifying permits are closed at the end of the project.
- Entering New job bookings
- Closing out completed jobs
- Some knowledge of permit pulling
Front Desk Associate
West Broward Eye Care
06.2014 - 10.2016
- Maintained daily calendars, set appointments for patients.
- Managed more than 100 incoming calls per day.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Answered telephones and directed calls to appropriate staff members.
- Maintained customer records with timely and accurate database updates.
- Billed insurance companies for glasses/contact lens.
- Took information from potential customers to assess needs.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Aftercare Counselor
Discovery Elementary School
02.2012 - 06.2014
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Cared for up to 20 children ranging in age from 5 to 10.
- Developed and implemented lesson plans based on ages and abilities of class children.
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Maintained organized and clean classroom and work areas.
Education
Associate of Science - Administrative Medical Asst.
Ultimate Medical Academy - Clearwater
Clearwater, FL5 2012
High School Diploma -
Coconut Creek High School
Coconut Creek, FL5 2004
Skills
- Schedule oversight
- Team coordination
- Data entry
- Planning and coordination
- Administrative support
- Project organization
- Customer service
- Multi-line telephone skills
- Business operations understanding
- Project coordination
- Technologically savvy
- Multitasking ability
- PC proficient
- Document control
- Multitasking and prioritization
Education and Training
other,other
Languages
English
Full Professional
Timeline
Office Manager
Impact Fire Services
12.2020 - 11.2024
Project Coordinator
Advanced Fire & Security Inc.
11.2016 - 12.2020
Front Desk Associate
West Broward Eye Care
06.2014 - 10.2016
Aftercare Counselor
Discovery Elementary School
02.2012 - 06.2014
High School Diploma -
Coconut Creek High School
Associate of Science - Administrative Medical Asst.
Ultimate Medical Academy - Clearwater
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