Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager
BRITTANY KELLY

BRITTANY KELLY

Customer Service
Leesville,SC

Summary

Energetic Sales Support Specialist focused on enabling strong retail and hospitality sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative Specialist

RNDC of SC
08.2020 - Current
  • Provided primary customer support to internal and external customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Trained 5 new personnel regarding company operations, policies and services.
  • Updated account information to maintain customer records
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues

Office Administrative Assistant

United Real Estate
12.2019 - 08.2020
  • Screened and transferred over 50 incoming calls daily, transmitted information and documents to internal personnel.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Created and updated records and files to maintain document compliance.
  • Conducted research to assist with routine tasks and special projects
  • Set up conference rooms, technology, and materials to facilitate meetings
  • Offered technical support and troubleshot issues to enhance office productivity
  • Sorted, opened, and routed mail and deliveries to meet business requirements
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Responded to inquiries from callers seeking information.

Senior Account Executive

Event Rentals
02.2018 - 12.2019
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Secured 20 new accounts to increase company revenue and drive market share.
  • Maintained contact information database by keeping account details updated, clear and relevant.
  • Analyzed data to discover trends, informing market strategies and objectives.
  • Networked at events and prospected for new customers with diverse strategies.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Prepared documentation, finalized sales and maintained records.

Caregiver

Self-employed
Supply, NC
10.2016 - 01.2017
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built and maintained rapport with client and family members to facilitate trusting caregiver relationship.
  • Assisted patient with self-administered medications.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance
  • Built strong relationships with client to deliver emotional support and companionship

Lead 2 Year Old Teacher

Northside Christian Academy
07.2014 - 10.2016
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Promoted sensory development by providing access to different textures.
  • Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
  • Engaged with 8-12 children on individual basis to build positive relationships and promote learning.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Educated students in foundational concepts such as shapes, numbers, and letters.

Third in Charge

Blue Marble Academy
08.2012 - 07.2014
  • Familiarized parents with center's policies, regulations, fees and curriculum.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Supervised and managed team of 10 childcare professionals to guarantee highest standards of care.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Managed program paperwork and child records to comply with state requirements.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Attended approved training and continuing education courses to maintain certifications.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Managed program paperwork and child records to comply with state requirements.
  • Communicated with local and state government agencies to maintain compliance with all regulations.

Assistant Director

Northside Baptist Thirsty Day Summer Camp
05.2012 - 08.2012
  • Managing employees, volunteers, and children to ensure overall safety while maintaining happy environment
  • Oversaw purchasing and organization of Summer Camp inventory.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas..
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
  • Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
  • Planned activities, events and field trips to enrich student development.
  • Coached and mentored 20 camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
  • Managed camp operations for Church facility serving over 100 campers each day.

Education

High School Diploma -

Lexington High School
Lexington, SC
2003

No Degree - Business Managment & Accounting

Midlands Technical College
West Columbia, SC
2016 - 2017

Skills

  • Customer Order Management
  • Customer Relationship Management
  • Accounts Payable and Accounts Receivable
  • Strong Communication and Interpersonal Skills
  • Product Allocation
  • Product Organization
  • Document and Records Management
  • Invoice Preparation and Processing
  • Computer Proficiency and Microsoft Office
  • Vendor Relationships
  • Attention to Detail

Accomplishments

  • Improved company sales by overseeing product files and allocating product with accuracy and efficiency.

Timeline

Customer Service Representative Specialist

RNDC of SC
08.2020 - Current

Office Administrative Assistant

United Real Estate
12.2019 - 08.2020

Senior Account Executive

Event Rentals
02.2018 - 12.2019

Caregiver

Self-employed
10.2016 - 01.2017

No Degree - Business Managment & Accounting

Midlands Technical College
2016 - 2017

Lead 2 Year Old Teacher

Northside Christian Academy
07.2014 - 10.2016

Third in Charge

Blue Marble Academy
08.2012 - 07.2014

Assistant Director

Northside Baptist Thirsty Day Summer Camp
05.2012 - 08.2012

High School Diploma -

Lexington High School

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