Jessica Ashmore
Dublin,OH
Summary
Accomplished Business Administrator Manager equipped with 17 years of diverse and progressive experience in project, system development, and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams. Proven leader in project management. Skilled in fostering team collaboration and leveraging Agile methodologies to enhance product development and operational efficiency. Excels in analytical thinking and effective communication, consistently exceeding performance metrics.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Administration Manager
Huntington Investment Company
02.2022 - Current
- Champions the implementation of innovative solutions to address complex business challenges, resulting in improved overall performance and increased client satisfaction levels.
- Develop and execute strategic plans for organizational growth while optimizing resource allocation by effectively balancing competing priorities and managing schedules across projects, resulting in increased profits and market share.
- Evaluate competitors' offerings in order to refine product positioning strategies and gain a competitive advantage in the marketplace.
- Facilitates interdepartmental collaboration efforts in order to streamline communication processes and encourage cohesive planning strategies.
- Fosters a positive work environment by promoting open communication channels and encouraging collaborative problem-solving approaches among team members and partners.
- Coordinate the implementation all regulatory mandates within Firm’s risk appetite including defining Objectives and Key Results (OKR’s), roadmap, controls, and risk management for each initiative.
- Manage a team of 5 FTE and oversee all critical Business Administration functions: business system configuration and workflow design and support, user access management, business continuity requirements.
Senior Product Manager
Huntington National Bank
01.2021 - 02.2022
- Led cross-functional teams of developers, senior-level stakeholders and partners to collect data on deficiencies and provide long-term solutions.
- Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
- Improved user experience by collaborating closely with design, business, and development teams on UI/UX enhancements.
- Managed all product roadmaps, test scripts, user experience surveys, and focus group goals for in-production and finished products. aligning with company goals and ensuring timely delivery of key features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
Project Manager
Huntington Investment Company
12.2016 - 01.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Sales and Service Support Specialist
Huntington National Bank
02.2010 - 12.2016
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed multiple high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with senior leadership.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
Licensed Personal Banker
Huntington National Bank
11.2007 - 02.2010
Education
Bachelor of Science - Business Management
The Ohio State University
Columbus, OH06.2005
High School Diploma -
Columbus Academy
Gahanna, OH06.2001
Skills
- Team Leadership and Collaboration
- Strong Problem-Solving and Decision-Making
- Excellent Communication and Attention to Detail
- Managing multiple projects
- Agile development methodologies
- Drive continuous improvement
- Project Oversight, Process Streamlining, and Organizational Skills
- Analytical and Critical Thinking
Certification
- Series 7 License - Financial Industry Regulatory Authority (FINRA).
- Insurance Licenses, Life, Health, and Annuities – Ohio Department of Insurance.
Timeline
Business Administration Manager
Huntington Investment Company
02.2022 - Current
Senior Product Manager
Huntington National Bank
01.2021 - 02.2022
Project Manager
Huntington Investment Company
12.2016 - 01.2021
Sales and Service Support Specialist
Huntington National Bank
02.2010 - 12.2016
Licensed Personal Banker
Huntington National Bank
11.2007 - 02.2010
Bachelor of Science - Business Management
The Ohio State University
High School Diploma -
Columbus Academy