Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamra Hardin

Louisville,KY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Recovery Support Specialist

Family Ark
11.2023 - Current
  • Advocate for individuals undergoing recovery, ensuring their needs and concerns are addressed.
  • Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant stakeholders.
  • Assist residents in daily planning, fostering a structured and supportive environment.
  • Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
  • Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.

Server

Vernon Lanes
05.2023 - 11.2023
  • Served at a high-volume restaurant that doubled as a bowling alley with a night club atmosphere.
  • Delivered exceptional customer service, accommodated large parties and events, assisted with catering, and provided cocktail services in the bowling areas as well.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Disaster Relief Intake Specialist

FEMA
09.2022 - 02.2023
  • Company Overview: Federal Emergency Management Agency
  • Provided exceptional client support to address various needs and enhance overall satisfaction
  • Performed systematic data collection to ensure accurate information for informed decision-making
  • Facilitated effective multicultural communication to bridge gaps and foster understanding among diverse groups
  • Executed crisis assessments to evaluate urgent situations and implement appropriate interventions
  • Coordinated resources efficiently to optimize client access to necessary services and support
  • Contract position

EMT/Security Officer

Walden Security/American Synthetic Rubber Company
09.2019 - 08.2020
  • Executed effective emergency response strategies to ensure patient safety in critical situations
  • Performed regular security patrols to maintain a safe and secure environment for patients and staff
  • Facilitated patient transport to and from medical appointments, ensuring comfort and safety during transit
  • Documented incidents comprehensively to support accurate reporting and enhance safety protocols
  • Administered first aid promptly and appropriately, providing critical support in emergency situations
  • Collaborated with EMTs to deliver coordinated and timely care during medical emergencies
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.

Continuous Quality Improvement Assistant

St. Joseph Children's Home
05.2015 - 03.2019
  • Assisted in creating reports to present to state for routine reports and for audits.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Conducted routine audits on files for the residential, foster care, and child development center programs.
  • Fulfilled records requests as needed for personal requests and/or court subpoenas.
  • Assisted in taking the organization paperless and assisting with building an EMR system.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

Political Science

Indiana University Southeast

Skills

  • Behavioral health interventions
  • Strong work ethic
  • Data entry
  • Basic life support
  • Incident reporting
  • Workload management
  • Critical thinking skills

Certification

Emergency Medical Responder | Life-Savers INC. 2019

Peer Support Specialist | Northern Kentucky University 2023

Timeline

Recovery Support Specialist

Family Ark
11.2023 - Current

Server

Vernon Lanes
05.2023 - 11.2023

Disaster Relief Intake Specialist

FEMA
09.2022 - 02.2023

EMT/Security Officer

Walden Security/American Synthetic Rubber Company
09.2019 - 08.2020

Continuous Quality Improvement Assistant

St. Joseph Children's Home
05.2015 - 03.2019

Political Science

Indiana University Southeast

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Tamra Hardin