Kyle Z Roberts
Springfield,MO
Summary
I am a driven, hard working, and goal oriented individual who has extensive knowledge and experience with all facets of management, leadership, operations, and service. A strong communicator with excellent interpersonal skills dedicated to continual self improvement who is looking to attain a position where my passion for helping others succeed may be harnessed unto my own success.
Overview
14
14
years of professional experience
Work History
Store Installations Manager
O'Reilly Auto Parts
Springfield, MO
01.2020 - Current
- Responsible for all store projects spanning 36 states (Estimate 550 projects annually)
- Negotiate vendor labor contracts to secure ongoing and future project labor needs
- Strategic planning of department growth
- Lead group of 35 team members, overseeing hiring, training, and professional growth
- Developed and implemented performance improvement strategies and plans to promote strategic growth of department
- Monitored office workflow and administrative processes to keep operations running smoothly
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
Regional Coordinator - East Division
O'Reilly Auto Parts
Springfield, MO
07.2018 - 12.2019
- Developed relationships across multiple departments to maintain fluid communication.
- Received and responded to team member needs and requests for ongoing projects.
- Gathered, organized, and facilitated project data to support more than 30 project supervisors .
- Maintained project schedule of 20 plus projects per week.
General Manager
O'Reilly Auto Parts
Springfield, MO
04.2011 - 07.2018
- Responsible for all aspects of sales, service, and operations
- Coordinated public relation events in excess of 500 people
- Developed annual sales and operating strategies
- Coach and develop team members to fulfill management positions across company
- Make weekly sales calls to professional and potential professional customers
- Maintain all store assets: Store, delivery vehicles, and grounds
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced corporate risk by managing shrink processes and controlling inventory levels
Assistant Store Manager
O'Reilly Auto Parts
Springfield, MO
07.2010 - 04.2011
- Coached team of 8 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Work alongside professional sales specialist and guarantee delivery service is top notch
- Ensure all team members are current with training courses and safety guidelines.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Attained expert level of product knowledge, becoming go-to person for major sales and professional shop customers
Retail Sales Specialist
O'Reilly Auto Parts
Springfield, MO
05.2010 - 07.2010
- Assist customers in finding and purchasing parts and products
- Use electronic and paper catalogs to aid in finding customer parts
- Answer phones and engage with public per company policy
- Stay current with company mandated training courses and safety guidelines.
- Balanced and organized cash register by handling cash, counting change and storing coupons
Parts Specialist
O'Reilly Auto Parts
Springfield, MO
02.2008 - 05.2010
- Served customers in-store and by telephone to answer questions and place orders.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased store revenue by cross-selling products and upselling to customers.
Skills
- Certified Dale Carnegie Executive Leadership
- Analytical and Critical Thinking
- Process Management
- Communication and Negotiation
- Problem Solving
- Relationship and Team Building
Timeline
Store Installations Manager
O'Reilly Auto Parts
01.2020 - Current
Regional Coordinator - East Division
O'Reilly Auto Parts
07.2018 - 12.2019
General Manager
O'Reilly Auto Parts
04.2011 - 07.2018
Assistant Store Manager
O'Reilly Auto Parts
07.2010 - 04.2011
Retail Sales Specialist
O'Reilly Auto Parts
05.2010 - 07.2010
Parts Specialist
O'Reilly Auto Parts
02.2008 - 05.2010
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