SILESIA PHILLIP
Shreveport,Louisiana
Summary
Administrative Professional with 15+ years of experience in hospital, clinic, and office setting assisting and fulfilling organizational needs and requirements. A proven track record of using my excellent customer service, communication, and organizational skills. Eager to leverage my decision-making and multitasking skills to contribute effectively to helping others.
Overview
20
20
years of professional experience
Work History
Enrollment Coordinator
Patient Funding Alternative
Boston
04.2021 - 09.2023
- Interview patients at Ochsner 4 hospitals to verify eligibility and educate patients about HIPP
- Contact patients’ employers and social workers as needed to obtain and verify information
- Successfully initiate case documentation by obtaining patient/family signatures for appropriate authorization and compiling required documentation
- Facilitate the enrollment process by developing a strong relationship with the hospital’s professional staff.
Patient Access Representative
Ochsner/University Health
Shreveport
10.2013 - 04.2021
- Perform registration for a high traffic emergency room
- Responsible for accurate and timely accounting of daily collections
- Process checks and credit card payments, and issue receipts
- Obtain and update accurate patient demographics in EPIC system
- Assist patients with their appointments
- Train new employees.
Social Service Counselor
LSUHSC
Shreveport
07.2010 - 10.2013
- Handle complaints, verify patient’s insurance, and communicate with customers, employees and other individuals to answer questions and explain information
- Obtained and verified insurance information for financial counseling
- Registered patients for high traffic emergency room
- Assisted patients with transportation/housing from hospital
- Provided information for the services offered by hospital.
Accounting Specialists 2
LSUHSC - Neurosurgery
Shreveport
07.2008 - 07.2010
- Verified and contacted Medicaid/Medicare for eligibility/benefits
- Verified and contacted insurance companies for patients benefits/responsibilities
- Imported CPT/ICD 9 codes for billing purposes
- Reviewed patient’s demographics
- Performed insurance follow-up on aged accounts
- Ensured free care applied to hospital accounts.
Administrative Coordinator
LSUHSC - Neurosurgery
Shreveport
09.2006 - 07.2008
- Followed up on insurance claim and payments
- Pulled charts to verify information in records
- Contacted patients to input demographics
- Inputted information in billing system.
Admit - Leader
LSUHSC –Admitting
Shreveport
08.2003 - 03.2005
- Supervisor for shift
- Reviewed admission paperwork
- Verified insurance
- Admitted and discharged patients from hospital beds
- Handled death certificates and morgue information.
Education
BA - Business Administration
Louisiana State University
01.2009
Associate of Arts - Business Administration
Northwestern State University
01.1997
Skills
- Billing and collection procedures
- Insurance and collections procedures
- Computer skills
- Hospital inpatient and outpatient records
- OASIS billing and coding
- Office management professional
- Customer Service skills
- Patient referrals
- Time management
Timeline
Enrollment Coordinator
Patient Funding Alternative
04.2021 - 09.2023
Patient Access Representative
Ochsner/University Health
10.2013 - 04.2021
Social Service Counselor
LSUHSC
07.2010 - 10.2013
Accounting Specialists 2
LSUHSC - Neurosurgery
07.2008 - 07.2010
Administrative Coordinator
LSUHSC - Neurosurgery
09.2006 - 07.2008
Admit - Leader
LSUHSC –Admitting
08.2003 - 03.2005
BA - Business Administration
Louisiana State University
Associate of Arts - Business Administration
Northwestern State University
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