Seasoned Business Analyst offering over 10 years of success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Multi-faceted professional with achievements in business analysis, reporting, and SAP. Proficient in Agile methodology with Product Owner certification (CSPO) . Highly adept at streamlining processes, enhancing efficiency, and preparing reliable analytics. Comprehensive background in business and reporting analysis for a Fortune 500 corporation including analyzing workflow, providing support to staff, gathering necessary requirements, and delivering timely reports to management. Skilled in serving as a liaison between business units and IT developers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Technology Business Systems Consultant
WELLS FARGO
05.2022 - 05.2024
Business Analyst on Agile Team working on internally developed applications for tools and reporting capabilities used to perform compliance oversight and analytics
Worked with the Business Owner to create and write user stories in JIRA addressing defects and enhancements to the system
Provided overview in biweekly Sprint Planning sessions
Continuously reviewed and refined backlog items to ensure the Business Owner needs were met
Functioned as liaison between the Business Owner and Development stakeholders
Actively participated in stand ups, sprint planning, reviews, and retrospectives to help the team function with a clear understanding of goals
Acted as backup to Scrum Master to facilitate Daily Stand-Up sessions when Scrum Master was unavailable
Performed QA functions on stories related to UI and Report screens and provided feedback to developers for improvements, as well as regression testing prior to release
Ran queries in the Production environment to assist developers in completing their user stories
Created release tickets in ServiceNow and participated in release deployments to provide verification that deployment was successful in the Production environment.
Business Analyst
COMPASS GROUP
06.2021 - 03.2022
Member of the team that studied the feasibility of system upgrade as well as providing support for off cycle payment requests
Documented specific rules for application of key metrics for the migration of Canada employees to SAP system
Performed testing of Canadian employees in the SAP Payroll system to verify functionality and make sure the data was complete
Analyzed the flow of employee records from onboarding, through PeopleHub and SAP, all the way into MyStaff (timekeeping).
Business Analyst
QBE NORTH AMERICA
10.2020 - 05.2021
Member of the Business Analyst team that worked with business stakeholders to gather requirements and other information needed by IT developers for system implementation
Analyzed current process flow for Reserving process
Gathered document artifacts from business stakeholders to prepare for implementation of Property coverages into underwriting platform.
Business Analyst, Finance
ENSTAR GROUP
04.2019 - 10.2019
Member of Project team that performed analysis of individual systems and data sources in preparation for migration to a consolidated data-mart
Worked with business users to map bordereaux into a common template for upload to data-mart.
Served as the primary liaison between the business owners and project developers to ensure requirements were documented and understood properly
Key member of Analyst team that partnered with developers on the implementation of SAP BOBJ reporting (Webi/Hana), which encompassed detailed analysis and documentation of current reports as well as testing and training of the new system
Collaborated with developers to create new and enhanced reports in SAP BOBJ utilizing new technology to provide data to Premium Receivable Collections Managers
Worked closely with business teams to gather requirements for implementation and reporting
Generated detailed weekly, monthly, and quarterly reports
Key Achievements:
Played an instrumental role in the migration of the reporting from SAP BI to SAP Business Objects (specifically Webi and HANA), which saved the company over $4M annually
Developed reports that tracked open receivables and individual collectors' inventories, which improved efficiency by clearing out older receivables and payables while slashing costs
Acted as a liaison between the business units and IT developers while migrating manual reports from SAP FS/CD into SAP BOBJ
Conducted requirements walkthrough with development and testing teams
Ensure clarification and understanding of all requirements and obtain sign-off
Played a key role in quality assurance testing from the development side and user acceptance testing from the business side.
Senior Business Analyst
AMERICAN INTERNATIONAL GROUP
03.2003 - 04.2006
Global Reinsurance Module (REM)
Leveraged knowledge of underwriting unit, reinsurance practice, and underwriting system to assume the role of Subject-Matter Expert in the development of a new internal Reinsurance Module
Assessed current business flow of underwriting unit regarding reinsurance
Analyzed current business flow of existing internal treaty database to develop business requirements, use cases, and coding rules for the new eTreaty Database system
Key Achievements:
Developed seamless integration plan between existing underwriting system, new reinsurance system, and new Treaty Database System
Schedule and facilitate business requirements gathering sessions with business groups
Performed quality assurance testing from the development side and user acceptance testing from the business side.
Education
Bachelor of Science - Finance, Statistics
RUTGERS UNIVERSITY
New Brunswick, NJ
1993
Skills
Business Analysis
Agile Methodologies
Product Owner
User Stories
Backlog Refinement and Sprint Planning
Data Analysis and Reporting
Requirements Gathering
User Acceptance Testing
User & Peer Training
Commercial Insurance and Reinsurance
Microsoft Office
JIRA, Confluence, ServiceNow, SAP, SAP Business Intelligence
Certification
Certified Scrum Product Owner (CSPO) - ScrumAlliance.org Certificate ID: 001655004 Active through 2026-06
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)