Donna Balot
Tarlac City,Tarlac
Summary
- Thorough Quality Assurance Specialist with 12 years background in Banking and Financial Industry. Outstanding communication, organizational and time management talents. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Quality Specialist
JP Morgan Chase & Company
BGC, Taguig City
05.2017 - Current
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Providing feedback/ coaching to immediate manager for any errors or possible financial loss
Deposit Review Specialist
JP Morgan & Chase
BGC, Taguig
10.2015 - 04.2017
- Customer profiling to mitigate financial loss due to fraud check or possible fraud trend
- Verified deposits, rectified discrepancies and proper hold procedures of funds that needs further verification
Customer Service Specialist
JP Morgan & Chase
BGC, Taguig
02.2010 - 10.2015
- Assisting customers with balance transfers, balance inquires and other bank transactions
- Giving options/alternatives for customer to better manage their savings and checking accounts
- Online banking support.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Care / Technical Representative
Teletech Holdings Inc
San Fernando, Pampanga
05.2009 - 01.2010
- Helping customers with inquires about their account and telecom service
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Bachelor - Business Administration Major in Entrepreneurship
Tarlac State University
Tarlac City11.2009
High School Diploma -
Makabulos Memorial High School
Victoria, Tarlac03.1999
Skills
- Adaptability and Flexibility
- Verbal and Written Communication
- Attention to Detail
- Independent Decision Making
- Critical Thinking
- Time Management
Timeline
Quality Specialist
JP Morgan Chase & Company
05.2017 - Current
Deposit Review Specialist
JP Morgan & Chase
10.2015 - 04.2017
Customer Service Specialist
JP Morgan & Chase
02.2010 - 10.2015
Customer Care / Technical Representative
Teletech Holdings Inc
05.2009 - 01.2010
Bachelor - Business Administration Major in Entrepreneurship
Tarlac State University
High School Diploma -
Makabulos Memorial High School