Diana Gonzalez Henderson
Pueblo,CO
Summary
Self-motivated, dedicated, detail-oriented Skilled Laborer able to thrive independently, as a team member, or as a lead. Great communication skills, and proactive in creating a safe and productive environment. Focused and Productive Data Entry Operator Skilled in monitoring database updates and ensuring meticulous accuracy and efficiency. Hard-working and conscientious with a passion for professional growth. Effective at coordinating multiple, concurrent projects. Dedicated to delivering results quickly and in line with company expectations. Accustomed to contributing maximum time and effort to exceed team, and corporate objectives. Strong foundation of computer knowledge with a consistent desire for continuous knowledge acquisition.
Direct Support Professional, devoted to assisting clients living with mental illness adapt to a home environment. Provide physical, mental, and emotional support to meet the individual’s needs. Reliable care provider with more than 20 years’ experience. Compassionate and dedicated to the clients. Committed to healthcare professionalism and client safety.
Certified Phlebotomist, Seasoned healthcare professional with more than 20 years’ experience in healthcare administration. Highly skilled in blood collection via veni puncture. HIPPA oriented.
Overview
23
23
years of professional experience
1
1
Certification
Work History
RV Park Manager
MPH RV Park
04.2022 - 11.2022
- Collected payments, Kept the landscape clean.
- Established strong relationships with local businesses, promoting the RV Park as a preferred destination in the area.
- Reduced overhead costs through effective budgeting and resource management for park operations.
- Negotiated contracts with vendors for supplies and services, securing favorable pricing for the RV Park without compromising quality or reliability.
- Coordinated successful events at the RV Park, attracting new customers and fostering a sense of community among guests.
- Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
- Optimized reservation system to enhance guest experience and maximize available spaces efficiently.
- Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
- Maintained up-to-date knowledge of industry trends and best practices in order to make informed decisions regarding park operations and improvements.
- Developed and maintained strong relationships with RV Park guests, offering personalized service that created loyalty and encouraged word-of-mouth referrals.
Call Center- Remote Position
OMNI Interactions- Washington State Employment Sec
02.2020 - 05.2021
- Managed a high volume of incoming calls, addressing client concerns promptly and professionally.
- Processed and maintained incoming and outgoing visit requests.
- Contributed to a streamlined claim processing system by updating and maintaining accurate records.
- Handled crisis situations calmly and efficiently.
- Conducted thorough case reviews to ensure accuracy and compliance with state regulations.
- Educated clients on available benefits, resulting in informed decision-making regarding their personal situations.
Lead Pre-Assembly
Sun Flow Solar
02.2019 - 11.2019
- Followed strict timelines and guidelines for installations of preassembled parts for solar panel structures
- Complied with operational standards and OSHA regulations
- Provided tools and other supplies to a team of 9 construction personnel
- Trained construction teams on site-specific requirements, techniques and procedures
- Preassembly Lead- supervised workers
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
Joyce Brown － Cheraw, CO
02.2019 - 04.2019
- Assisted client and family with everyday life tasks
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Ambulate individuals with safe and effective strategies around home, public and medical locations
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Administered all necessary medications as directed by care plan
- Laundered clothing and bedding and changed linens [1] times per [week] for all family members
- Provided clients and families with emotional support and instruction in preparing meals and adaptation to disability or illness
- Coordinated with doctors and registered nurses to develop care plans for client
Laborer
People Ready Staffing
02.2018 - 11.2018
- On call for any local jobs that may become available
- Most recent has been third shift at Walmart in Castle Rock, Colorado
- Stocking freight
- Helped craft workers by bringing materials, moving equipment and carrying out basic tasks
- Used organizational skills to meet productivity requirements
- Next, will be at a landfill in Fountain, Colorado, installing solar panels.
- Understood and followed verbal and written instructions to complete work correctly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
Ron Pearson － Fowler, CO
07.2016 - 05.2017
- Helped client handle all personal needs, from simple cleaning and light yard work to dropping off dog at the groomers
- Prepared food and helped patients eat to support healthy nutrition
- Cleaned the house and ran errands
- Oversaw client’s schedules by coordinating doctor appointments, recreational activities and family visits
Tammy Young Lopez － Danville, IL
05.2015 - 06.2016
- Assisted client with daily hygiene tasks, including bathing, dressing, dental care and grooming
- Helped clients handle all personal needs, from walking her dog, Isis, to checking the mail, and assisted her with her medications
- Laundered clothing and bedding and assisted client in changing linens
- Provided client with emotional support
iGate － El Paso, TX
03.2013 - 10.2014
- Completed accurate and efficient data entry and database updates to support iGate and Medicare Part D operations
- Verified information in computer system to check for updated data and accuracy
- Reviewed database entries to verify regulatory compliance for Medicare Part D
- Identified, corrected and reported data entry errors
- Transcribed data after verifying information with 98% accuracy
- Communicated with coworkers regarding deadlines and project milestones
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Documented data entry completions in corresponding logbook
- Collected and input data into Facets & Pega database
Independent Living Services － Anna, IL
03.2006 - 11.2012
- House manager of ILS2
- Cila home for seven (7) adults with developmental disabilities (D.D.)
- Supported and encouraged psychiatric patients to promote health and wellness
- Administered medications, collected specimens to assist with diagnostic and treatment protocols
- Documented current patient information including vital signs, behaviors and eating habits
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to ILS2 residents
- Administered all necessary medications as directed by care plan
- Transported client to doctor appointments and to complete other related errands
- Maintained clean and well-organized environment to promote client happiness and safety
- Monitored clients' progress to report necessary changes
- Supervised frequent activities such as medication and personal hygiene to ensure safety
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Completed data entries in charts and logbooks to document clients' progress with accuracy
- Worked to improve patient outlook and daily living through compassionate care
- Emotionally supported ILS2 residents, monitoring changes in behavior for potentially dangerous changes
- Maintained professionalism in emergency situations, assisting staff members and monitoring patients
- Maintained calendar of social, recreational and educational events to enhance patient life
- Enhanced patient wellbeing by supporting participation in recreational activities
- Assisted residents with everyday life tasks from preparing meals, taking showers, teaching how to count/maintain money, to leaning to put the right shoe on the right foot
Danville Poly Clinic Laboratory － Danville, IL
09.1999 - 05.2003
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Labeled blood vials with critical information like time of collection, date, and patient name
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Conducted bleeding time tests and updated results into paper or electronic charts
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Maintained HIPAA compliance across all patient data-handling, systems and training
Education
Master of Science - Mortuary Science
Shawnee Community College
01.2006
Certificate - Direct Support Professional DSP
Diana Alley R.N.
01.2006
First aid & CPR certificate - First aid and CPR
Diana Alley R.N.
01.2006
Certified nurse’s assistant CNA - Certified nursing assistant
Danville Area Community College
01.2000
GED -
Danville Area Community College
01.1993
Skills
- Medical records maintenance
- Data entry
- HIPAA
- Drawing blood
- Sanitation and sterilization
- Quality control
- Problem resolution ability
- Medical coding capability
- Enthusiastic caregiver
- Computerized charting specialist
- Personal and professional integrity
- Medical assisting specialist
- Psychiatric and mental health care
- Flow sheet charting
- Excellent work ethic with proficiency
- Self-discipline
- Bilingual English/Spanish
- Construction quality standards
- Subcontractor relations
- Blueprints
- Power and hand tool operation
- Safety understanding
- Project oversight
- OSHA safety requirements
- Safe job site set-up
- Interpreting blueprints
- Construction equipment
Certification
- Certified Phlebotomist
- Certified Home Health Aide
- CNA & DSP
Timeline
RV Park Manager
MPH RV Park
04.2022 - 11.2022
Call Center- Remote Position
OMNI Interactions- Washington State Employment Sec
02.2020 - 05.2021
Lead Pre-Assembly
Sun Flow Solar
02.2019 - 11.2019
Joyce Brown － Cheraw, CO
02.2019 - 04.2019
Laborer
People Ready Staffing
02.2018 - 11.2018
Ron Pearson － Fowler, CO
07.2016 - 05.2017
Tammy Young Lopez － Danville, IL
05.2015 - 06.2016
iGate － El Paso, TX
03.2013 - 10.2014
Independent Living Services － Anna, IL
03.2006 - 11.2012
Danville Poly Clinic Laboratory － Danville, IL
09.1999 - 05.2003
Master of Science - Mortuary Science
Shawnee Community College
Certificate - Direct Support Professional DSP
Diana Alley R.N.
First aid & CPR certificate - First aid and CPR
Diana Alley R.N.
Certified nurse’s assistant CNA - Certified nursing assistant
Danville Area Community College
GED -
Danville Area Community College