Gloria Saldana
Summary
Outgoing and detail-oriented with strong analytical skills and positive attitude. Understanding of account reconciliation and familiarity with financial software, coupled with proficiency in data entry and communication. Ready to contribute to effective debt recovery and enhance overall collection efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Collection Specialist & Maintenance Coordinator
Border Air Conditioning Inc.
07.2023 - 12.2024
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
Provider
PALM VALLEY HEALTH CARE
11.2020 - 07.2022
- Patient care & safety, vital signs monitoring, made sure medication was given on time and up to date, bathe, cooked, clean, helped in/out of bed and wheelchair, when ambulance was not available i would take patient to doctors appointments.
Waitress/Manager
Daisy's Cafe
10.1997 - 04.2020
- Cashier, took food orders, schedules, handled food/drinks, bank deposits
- Handled a high volume of customers regularly
- Welcomed customers as they arrived
- Took orders
- Served food
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Front Desk Clerk
Edelsteins Furniture
03.2002 - 02.2004
- Filing, answering phones, transferring phone calls, making copies, sending emails, info from customers for loan application, typing documents, bank deposits, took customers payments, sold furniture warranties
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Accounting -
South Texas College
McAllen, TX02.2001
CNA - Nurse
Southern Careers Institute
TX03.1995
Diploma -
Edinburg High School
Edinburg, TX06.1994
Skills
- Clerical
- Caregiving
- Food Handling
- Front Desk
- Customer Service
- Data entry proficiency
- Goal oriented
- Strong negotiation skills
- Debt recovery expertise
Certification
CNA, 09/01/95, Present, Nursing ....... I did my hours at San Juan nursing home and worked there as well for about a year
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Collection Specialist & Maintenance Coordinator
Border Air Conditioning Inc.
07.2023 - 12.2024
Provider
PALM VALLEY HEALTH CARE
11.2020 - 07.2022
Front Desk Clerk
Edelsteins Furniture
03.2002 - 02.2004
Waitress/Manager
Daisy's Cafe
10.1997 - 04.2020
Accounting -
South Texas College
CNA - Nurse
Southern Careers Institute
Diploma -
Edinburg High School
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