Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose A Guillen Rosales

Aurora,CO

Summary

Proven expertise in housekeeping and customer service, demonstrated through a successful tenure at Marriott International Corporation. Skilled in chemical handling and maintaining high cleanliness standards, I significantly enhanced guest satisfaction. My ability to prioritize tasks and respond swiftly to guest requests underscores my commitment to operational excellence and customer care.

Overview

6
6
years of professional experience

Work History

Housekeeping Aide-PM

Marriott International Corporation
04.2022 - 09.2024

Courtyard Denver Airport Hotel:

  • Attend to the cleaning of public areas, such as: public bathrooms, employee bathrooms, break room, lobby, bistro, entrances, doors, windows, surroundings, taking out and throwing away trash, vacuuming carpets, among others.
  • Execution in the configuration or preparation of rooms for meetings, events or banquets, based on given specifications.
  • Assist in laundry contingencies, washing linen when there was a high demand for linen during the day and when a washing machine was damaged.
  • Answer front desk calls to provide guest services and any other requests
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.

Houseperson PM

Xclusive Staffing Llc
12.2020 - 04.2022

.Monarch Casino Resort Spa. Black Hawk:

  • Answer calls from the front desk to satisfy guest requests.
  • Stock the linen storage on each floor of the hotel.
  • Check and throw away the trash on each floor of the hotel.
  • Fill and stock the linen and supply carts of each of the housekeeping departments, as well as help organize them.
  • Replenish clean towels in the pool closet
  • Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
  • Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
  • Performed minor maintenance tasks, contributing to the upkeep of the facilities.
  • Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.

Houseman

A & A Enterprise of Denver, Inc
05.2020 - 10.2020

Staybridge Suites Denver Downtown, an IHG Hotel:

  • Cleaning of public areas, such as: cleaning of gym floors, pool, lobby, elevator cleaning, kitchen, bistro, public bathrooms, employee bathrooms, break room, door cleaning, vacuuming of hallway carpets on each floor of the hotel, vacuuming of lobby carpets, bistro, taking out trash.
  • Stair cleaning.
  • Clean and organize the public smoking area: chairs, tables as well as clean the barbecue.
  • Stripping rooms and taking out trash.

Houseman Evening

First Choice Temporary Services, Llc
12.2018 - 03.2020

Warwick Hotel Denver:

  • Attention to the cleaning of the different public areas of the hotel, such as: public bathrooms, employee bathrooms, lobby, stairs, doors, throwing away garbage from the offices, surroundings, entrances, vacuuming carpets, supporting laundry tasks.
  • Organize the chairs and umbrellas at the pool bar, remove dirty towels and replace them with clean ones, as well as throw away the trash.

Education

Master of Science - Information Technology

Atlantis University
1011 Sunnybrook Road Miami, FL 33136
03.2023

Skills

  • Customer Service
  • Housekeeping
  • Chemical Handling
  • Customer service-focused

Timeline

Housekeeping Aide-PM

Marriott International Corporation
04.2022 - 09.2024

Houseperson PM

Xclusive Staffing Llc
12.2020 - 04.2022

Houseman

A & A Enterprise of Denver, Inc
05.2020 - 10.2020

Houseman Evening

First Choice Temporary Services, Llc
12.2018 - 03.2020

Master of Science - Information Technology

Atlantis University
Jose A Guillen Rosales