Trinity Ignacek
Columbus,MS
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales
Percepta-Melbourne, FL
03.2020 - Current
- Assist customers in locating and purchasing vehicles as well as assisting dealerships with sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintains various tracking files and ensures compliance with rules and regulations.
- May in-process new employees, providing an overview of employee benefits and assisting in the completion of employment documents.
- May be responsible for processing security checks to include installation records checks, state criminal history repository checks, and national agency checks.
- Checks for presence of necessary documents, for completion of all necessary items in each document, and for arrangement of necessary documents in proper sequence.
- Processing a full range of personnel actions such as appointments, position and pay changes, transfers, and separations
- Grew sales utilizing business-to-business sales tactics.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Mentored team participants in customer culture, operational needs, and sales techniques to close sales.
- Coached sales team in consultative sales approach, leading to increased revenues and market growth.
Team Leader
I&E-Cocoa Beach, FL
09.2020 - 05.2021
- Became the superintendent's assistant, helped with inventory and any computer work that needed assistance
- Along with taking phone calls, scheduled and made arrangements for meetings
- As well as any construction work needed, such as painting, cleaning, installing railings and concrete work.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Provides specific items of information to NAF employees regarding personnel matters including, but not limited to, insurance, retirement,401 (k), unemployment compensation, workers' compensation, and awards, found in commonly used regulations, instructions, or manuals.
Customer Service Representative
RADIAL/ADECCO-Melbourne, FL
06.2020 - 11.2020
- Answer phone calls, used customer service skills to assist customers with different needs.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Checks for presence of necessary documents, for completion of all necessary items in each document, and for arrangement of necessary documents in proper sequence.
Cashier/Customer Service
McDonald's-Melbourne, FL
07.2016 - 05.2018
- I was a cashier and that entailed working at the cash checkout, taking people's orders, making sure it was effective, communicating with the kitchen in case somebody had a special order, they wanted it done differently
- Getting people their change
- If they were waiting on their food that involved bringing it out to them when they sat down or running it out to the drive-through.
Education
High School Diploma -
Heritage High School
Melbourne, FL05.2018
Skills
- Microsoft Excel
- Multi-line phone systems
- Organizational skills
- Office management
- Administrative experience
- Phone etiquette
- Account Management
Certification
CMAA
Timeline
Team Leader
I&E-Cocoa Beach, FL
09.2020 - 05.2021
Customer Service Representative
RADIAL/ADECCO-Melbourne, FL
06.2020 - 11.2020
Sales
Percepta-Melbourne, FL
03.2020 - Current
Cashier/Customer Service
McDonald's-Melbourne, FL
07.2016 - 05.2018
High School Diploma -
Heritage High School
CMAA
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