TRINISHA SHEPPARD
Winter Haven,FL
Summary
Highly Skilled Customer Service Associate Providing Over 6+ Years of Exceptional Customer Support Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Office Manager
Christian's Early Leader's Academy
07.2023 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing Parent's inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Bank Teller
Open PeaktimeTeller
03.2020 - 07.2023
- Handles all minor banking needs and cash in and out members as well
- Closed and opened per shift needs
- Greeted members as entered and Leave building
- Answered incoming calls and provided excellent customer service
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Hygiene Coordinator
Midtown Dental
05.2017 - 06.2018
- Called patients to confirm appointments and rescheduled/canceled appointments as needed
- Accepted payment from patients and handled general administrative duties
- Greeted patients as they arrived and provided excellent customer service by answering questions
- Ensured hygienists and their needs were met for an efficient daily operation
- Coordinated schedules to ensure daily coverage at the office
- Increased patient retention with exceptional customer service and prompt follow-up communication.
Patient Services Representative
Aspen Dental
03.2015 - 02.2016
- Signed patient in and out while maintaining charts, ensuring charts were up to date in a timely manner
- Ensured medical history forms were up to date, documenting any changes in medical information
- Collected payments and made arrangements on customers accounts
- Managed patient accounts for upcoming appointments and answer any questions
- Pulled charts for upcoming appointments and also answer the phones
- Signed needed paperwork for authorization on shipping and receiving materials
- Maintained professionalism when dealing with irate customer
- Canceled or verify appointments when needed
Customer Service and Sales
Sykes Enterprises Inc
07.2014 - 02.2015
- Addressed customer billing issues by reviewing account and establishing facts
- Provided customer with one call resolutions
- Assisted with selling AT&T services and products
- Provided upgrading information for buying new phone and services
- Assisted customer with adding international calling to service plans
Customer Service Representative
Results Company
09.2012 - 03.2013
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Refer unresolved customer grievances to designated departments for further investigation
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Education
High School Equivalency Diploma -
Lakeland Senior High School
Lakeland, FLSkills
- MS Office Suite
- Medical Office Experience
- Scheduling
- Team Player
- Fast Learner
- Leadership
- Data Entry
- Attention to Detail
- Customer Service
- Office Management
- Excellent multi-tasking ability
Timeline
Office Manager
Christian's Early Leader's Academy
07.2023 - Current
Bank Teller
Open PeaktimeTeller
03.2020 - 07.2023
Hygiene Coordinator
Midtown Dental
05.2017 - 06.2018
Patient Services Representative
Aspen Dental
03.2015 - 02.2016
Customer Service and Sales
Sykes Enterprises Inc
07.2014 - 02.2015
Customer Service Representative
Results Company
09.2012 - 03.2013
High School Equivalency Diploma -
Lakeland Senior High School
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