Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Ague Cuevas

Miami,FL

Summary

Successful customer service worker with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

1
1
year of professional experience

Work History

Solder, Customer Service Assistant

Digital Lighting Systems
Miami, Florida
02.2022 - 04.2022
  • Answered customer questions about product availability and shipment times.
  • Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Offered basic technical support for clients on wide range of company products.
  • Assembled and welded metal parts to create electronic circuit boards.
  • Employed mechanical presses, hand tools and heat guns to assemble and disassemble parts and products.

Cashier

7-eleven
Miami, Florida
08.2021 - 02.2022
  • Processed various forms of payment for gas, merchandise and lottery tickets.
  • Confirmed stock levels and expiration dates of merchandise.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Answered phone calls and returned voicemails.

Cashier

Aldi Supermarket
Miami, FL
04.2021 - 06.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted over 300 customers per day.

Shift Manager

McDonald's Restaurant
Miami, Florida
01.2021 - 02.2021
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

Education

GED -

Miami Dade College
Miami, FL
11.2019

Skills

  • POS Inventory System Operation
  • Understanding Customer Needs
  • Cash Register Operations
  • Suggestive Selling
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Operating Telephones
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Till Counting
  • Computer Proficiency
  • Online Chat

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Solder, Customer Service Assistant

Digital Lighting Systems
02.2022 - 04.2022

Cashier

7-eleven
08.2021 - 02.2022

Cashier

Aldi Supermarket
04.2021 - 06.2021

Shift Manager

McDonald's Restaurant
01.2021 - 02.2021

GED -

Miami Dade College

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Bryan Ague Cuevas