Sherri Feider
Statesboro,GA
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
30
30
years of professional experience
Work History
Billing Specialist
Water Utility Management
Savannah, GA
02.2017 - Current
- Provided support to other departments within the organization as needed.
- Performed additional duties as assigned by management team.
- Investigated incorrect billings and processed refunds as necessary.
- Implemented new policies related to billing processes when required.
- Performed data entry into accounting software programs such as QuickBooks.
- Answered customer inquiries regarding billings, payments, account status.
- Assisted in resolving customer inquiries regarding billing issues or product availability.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Front Office Manager
Lakeside Water Co., Inc
Eden, GA
02.2004 - 02.2017
- Processed payments for vendors including checks, wires, ACH transactions.
- Compiled monthly financial statements for management review purposes.
- Managed accounts receivable activities including collections and dispute resolution.
- Performed daily bank reconciliations to ensure accurate financial reporting.
- Assisted with special projects as assigned by management team.
- Assisted in resolving customer inquiries regarding billing issues or product availability.
- Greeted customers and answered telephones to respond to general inquiries regarding merchandise availability, pricing and location within store.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Delivered messages and ran errands.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Store Manager
Timesaver Minit Market
Bloomingdale, GA
05.1994 - 01.2004
- Performed regular price comparisons with competitors' products and services.
- Assisted in recruiting, interviewing and hiring new team members.
- Analyzed sales trends to adjust pricing levels accordingly.
- Managed store operations, including inventory control, budgeting and staff scheduling.
- Maintained accurate records of product orders, deliveries and returns.
- Provided coaching and guidance to motivate staff towards achieving goals.
- Conducted weekly meetings with department managers to review performance metrics.
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Monitored daily financial transactions and tracked sales data to identify areas of improvement.
- Reviewed employee time sheets for accuracy before submitting payroll information.
- Managed daily store operations, including opening and closing procedures.
- Ordered supplies from vendors as needed while monitoring costs closely.
Education
High School Diploma -
Washington County High School
Sandersville, GA06-1992
Skills
- Payment posting
- General accounting
- Account updating
- Word Processing
- Quickbooks mastery
- Peachtree experience
- Billing and Invoicing
Timeline
Billing Specialist
Water Utility Management
02.2017 - Current
Front Office Manager
Lakeside Water Co., Inc
02.2004 - 02.2017
Store Manager
Timesaver Minit Market
05.1994 - 01.2004
High School Diploma -
Washington County High School
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