Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlynn Atherton

Rural Valley,PA

Summary

Dynamic professional with extensive experience at McDonald's, excelling in employee training and customer service. Proven ability to enhance team performance through effective mentorship and workflow improvements. Skilled in problem-solving and time management, fostering a collaborative environment that prioritizes safety and quality. Committed to delivering exceptional service and supporting team success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Professional care provider with strong background in delivering high-quality support to residents. Proven ability to manage daily routines, maintain clean and organized living space, and address resident needs effectively. Known for strong team collaboration and adaptability to changing circumstances, consistently delivering reliable and empathetic care.

Professional with strong background in providing support and care in residential settings. Highly skilled in maintaining safe environment, assisting with daily activities, and supporting residents' needs. Known for effective teamwork, adaptability, and achieving positive outcomes. Strong interpersonal skills, empathy, and reliability ensure consistent and quality service.

Overview

13
13
years of professional experience

Work History

Crew Trainer

McDonald's
03.2022 - Current
  • Trained new crew members on operational procedures and customer service standards.
  • Mentored team members to enhance skills, ensuring consistent service quality.
  • Implemented efficient workflow processes to improve crew performance and productivity.
  • Conducted performance evaluations and offered constructive feedback to staff.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.

Residential Aide

Lifesteps
09.2019 - 02.2022
  • Provided direct support to residents in daily living activities, enhancing overall quality of life.
  • Monitored resident behavior and interactions, ensuring a safe and supportive environment.
  • Assisted in developing individualized care plans, tailoring support to unique resident needs.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care strategies for residents.
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Crew

McDonald's
07.2012 - 05.2019
  • Managed daily operations of crew, ensuring adherence to safety protocols and efficiency standards.
  • Trained and mentored new crew members on operational procedures and best practices.
  • Developed and implemented workflow improvements, enhancing productivity across team tasks.
  • Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
  • Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
  • Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.

Education

No Degree -

Ford City Jr./sr. High School
Ford City, PA
06-2012

Natural Resources

Lenape Vo Tech
Ford City, PA
06-2012

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Team leadership and supervision
  • Staff education and training
  • Training tools and resources
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Reliability and punctuality
  • Team collaboration
  • Verbal and written communication

Timeline

Crew Trainer

McDonald's
03.2022 - Current

Residential Aide

Lifesteps
09.2019 - 02.2022

Crew

McDonald's
07.2012 - 05.2019

No Degree -

Ford City Jr./sr. High School

Natural Resources

Lenape Vo Tech
Katlynn Atherton