Shelby Graham
Lodge,IL
Summary
Extensive experience within the food industry, particularly as a server, has cultivated outstanding interpersonal skills and a knack for effective teamwork, even in high-pressure situations. This role has instilled the ability to adapt swiftly to diverse circumstances, whether navigating smooth sailing or confronting challenges head-on, maintaining a positive attitude and optimizing productivity remain steadfast priorities, regardless of the circumstances. As a motivated individual, the goal is to seek out opportunities where these skills can be leveraged within a collaborative team setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Guard
Krannert Art Museum
05.2023 - Current
- Be alert and courteous to visitors, patrol the entire area of the assigned gallery
- Create daily schedules for student workers in Excel and on paper, detailing assignments, shifts, and responsibilities.
- Enter daily and weekly museum visitor numbers into Excel.
- Utilize programs such as Microsoft Word & Excel to keep accurate records
- Help train 20 student workers, develop training materials, assist email communications for shift changes, and ensure effective information flow.
- Organize internal coworker events, draft agendas, emails, and necessary documents, and manage communications for shift changes and updates.
- Observe artwork for discrepancies, reporting issues to appropriate staff member
- Answer phone call inquiries & talk to visitors throughout the galleries
- Perform internal and external building checks for vandalism, damage, suspicious activity, and potentially hazardous conditions or materials
- Monitor & Record temperatures and humidities throughout the museum.
- Maintain a safe environment for staff and visitors through proactive surveillance and communication
- Motivate student employees to be productive and engage with visitors
- Acting lead guard when supervisor is absent to maintain the floor
Order Picker/Truck Loader
Frito-Lay
08.2022 - 01.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
Data Entry / Packer
Caterpillar
08.2021 - 07.2022
- Matched pack-lists to correct ASN (Advanced Shipping Notice) numbers, ensuring accurate part and product counts.
- Verified order accuracy by counting items, labeling containers and products, and maintaining a clean, organized work environment to promote safety and productivity.
- Managed workload under pressure during peak periods, maintaining focus on quality control.
- Improved team collaboration through effective communication and coordination with coworkers.
- Improved team collaboration through effective communication, coordinated with coworkers, and trained new employees on packing, labeling techniques, and best practices.
- Expert in managing data entry tasks with precision, ensuring accurate input of inventory numbers and shipment details into computer systems. Highly organized, able to meet deadlines under pressure, and flexible with task assignments.
Server
Evergreen Assisted Living Facility
09.2020 - 08.2021
- Served residents breakfast
- Took residents lunch orders and picked up dishes
- Spoke to them and see how their day was everyday
- Took dinner orders and made drink lids with room numbers/names.
- Served food and beverages promptly with focused attention to residents needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
Server- Wait Manager
3 Ravens Food & Spirits
02.2017 - 09.2020
- Greeted and welcomed customers, answered inquiries related to the menu, and made recommendations.
- Served food and beverages in a high-volume, fast-paced environment, accommodating customer wants and needs with prompt and attentive service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to answer questions about sourcing, ingredients, and cooking methods. Assisted customers with dietary restrictions, allergies, and intolerances by collaborating closely with kitchen staff to provide safe food alternatives.
- Demonstrated ability to adapt in stressful situations while remaining patient and considerate of others
- Helped train new employees while working in a fast-paced environment
Server/Hostess
Red Wheel Restaurant
10.2014 - 01.2017
- Greeted and welcomed customers
- Served customers food and beverages
- Answered questions related to menu
- Rang up customers on register
- Able to adapt to stressful situation
- Sweep and mop at the end of each shift.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Psychology
Parkland College
Champaign, ILNo Degree - Interdisciplinary Studies / Psychology
Eastern Illinois University
Charleston, ILHigh school or equivalent -
Monticello High School
Monticello, IL2017
Skills
- Customer Service & Communication- Excellent (9 years in customer service)
- Actively participating in DEIA committee
- Organization and Time Management
- Microsoft Outlook, Word, and Excel, & Teams proficient
- Punctual & Adaptable
- Team player, willing to assist with priority tasks, while maintaining strict confidentiality
- Attention to detail while having the ability to work well under pressure
- Works well with diverse groups; committed to diversity and inclusion
- Exercises sound judgment, discretion, and taking initiative
- POS (3 years)
- Serving, (6 years) & Bartending (1 year)
- Data entry
- Animal handling and caretaking
- Cash handling, Order Picking & Order fulfillment
Certification
- Driver's License
- Adult and Pediatric FirstAid/CPR/AED Certification
- Fire Extinguisher Certification
- Title IX Certification
- Food Handlers Certification
Timeline
Security Guard
Krannert Art Museum
05.2023 - Current
Order Picker/Truck Loader
Frito-Lay
08.2022 - 01.2023
Data Entry / Packer
Caterpillar
08.2021 - 07.2022
Server
Evergreen Assisted Living Facility
09.2020 - 08.2021
Server- Wait Manager
3 Ravens Food & Spirits
02.2017 - 09.2020
Server/Hostess
Red Wheel Restaurant
10.2014 - 01.2017
No Degree - Psychology
Parkland College
No Degree - Interdisciplinary Studies / Psychology
Eastern Illinois University
High school or equivalent -
Monticello High School
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