Henretta Rosemond
Houston,TX
Summary
Throughout my career, I have developed a variety of transferable skills and experience that I believe will enable me to excel in a role as a customer service specialist. I am a highly positive and effective employee who thrives in customer-focused environments. During my time in previous customer service roles, I learnt to fully understand the importance of consistently maintaining high standards of customer satisfaction. Without the customer there would be no company, so it is important that every member of the team works towards providing a high level of service
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Qvc inc
Houston, TX
10.2022 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed returns, refunds, exchanges according to company policies and procedures.
Customer Service Representative
Conn's Home Plus (Remote)
Houston, TX
02.2021 - 01.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contribute ideas on ways to resolve problems to better serve the customer and improve productivity
- Ensure that customers understand product information, and can provide additional information to customers as needed
- i handle chat, SMS or e-mail requests from customers, with professional and pleasant sales etiquette and courtesy
- Exceptional organizational and follow-up skills
- Basic computer proficiency, particularly with Microsoft applications as well as web-based applications
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
Healthcare Customer Service Representative
GetixHealth (Remote)
Sugar Land, TX
01.2020 - 12.2020
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with company regulations.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Education
Some College (No Degree) - Business Administration
Houston Community College
02.2025
High School Diploma -
Klein Forest High School
01.2021
Skills
- Time management
- Customer support
- Typing
- Windows
- Microsoft Office
- Professional Telephone Demeanor
- Document Management
- Mac OS
- Customer Service
- Call Center Operations
- Customer Relations
- Senior Leadership Support
Timeline
Customer Service Specialist
Qvc inc
10.2022 - Current
Customer Service Representative
Conn's Home Plus (Remote)
02.2021 - 01.2022
Healthcare Customer Service Representative
GetixHealth (Remote)
01.2020 - 12.2020
Some College (No Degree) - Business Administration
Houston Community College
High School Diploma -
Klein Forest High School
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