Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Naomi Concepcion

Killeen,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

TTEC Services
Temple, Texas
12.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Associate

GC Services
Copperas Cove, TX
06.2018 - 03.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Supervisor

AM PM Gas Station
Spanaway , WA
08.2014 - 02.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Education

High School Diploma -

North Hardin High School
Radcliff, KY
06.2005

Skills

  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Microsoft Windows
  • Inbound and Outbound Calling
  • Answering Customer Questions

Timeline

Customer Service Representative

TTEC Services
12.2021 - Current

Customer Service Associate

GC Services
06.2018 - 03.2019

Supervisor

AM PM Gas Station
08.2014 - 02.2017

High School Diploma -

North Hardin High School

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Naomi Concepcion