Summary
Overview
Work History
Education
Skills
Professional Highlights
Personal Information
Languages
Timeline
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Francine N. Sharangabo

Francine N. Sharangabo

Summary

Results-driven professional with a passion for driving business improvement and development in the service industry. Consistently adopting a systematic approach, achieves successful responses to specific role requirements and delivers exceptional levels of customer service. Thrives in dynamic environments, effectively managing change and developing innovative solutions to overcome challenges. Strong strategic capabilities, leadership skills, and wealth of general management experience excel at operating across disciplines and at all levels. Excellent interpersonal and communication skills enable effective relationship building and collaboration with diverse stakeholders. Seeks a role that offers continuous growth, challenges, and variety in the marketplace.

Overview

28
28
years of professional experience

Work History

Senior Manager Global Sales

RwandAir Ltd
07.2023 - 07.2024
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
  • Initiated sustainability program, reducing waste and promoting eco-friendly practices within company.
  • Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
  • Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
  • Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
  • Enhanced digital marketing efforts, increasing online engagement and driving higher sales through various digital channels.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Senior Regional Manager – Europe,USA,Middle East

RwandAir Ltd
01.2020 - 06.2023
  • Negotiated favorable contracts with vendors, optimizing costs while maintaining high-quality services.
  • Analyzed competitor activity regularly staying ahead of industry trends and staying ahead of the competition.
  • Implemented robust reporting mechanisms that provided insights into business performance allowing for better decision making.
  • Collaborated with cross-functional teams to develop innovative solutions for addressing client needs, increasing satisfaction rates significantly.
  • Launched new products within the region, successfully driving market penetration and brand awareness.
  • Promoted company values through active engagement in community events helping build a strong local presence.
  • Provided outstanding customer service by resolving issues promptly and proactively addressing concerns to ensure client satisfaction.
  • Established strong communication channels with all stakeholders, ensuring transparency in decision-making and fostering trust in leadership.
  • Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
  • Enhanced regional sales by implementing effective strategies and collaborating with the team.
  • Orchestrated successful marketing campaigns that resulted in significant increases in customer acquisition and revenue generation.
  • Led regional expansion efforts by researching potential markets, establishing strategic partnerships, and overseeing branch openings.
  • Managed budgets, ensuring optimal allocation of resources for maximum return on investment.
  • Achieved consistent sales growth by setting ambitious targets, monitoring progress regularly, and adjusting tactics as needed.
  • Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
  • Defined revenue and sales targets and motivated staff to exceed expectations.
  • Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Country Manager – Belgium and Central Europe

RwandAir Ltd
02.2018 - 12.2019
  • Recruited, trained, and coached 3-member team to support company growth.
  • Gathered information on competitor activities and market trends to enhance strategic decision-making.
  • Led the successful launch of new products in the market, driving revenue growth and brand recognition.
  • Established strong relationships with key industry players for business growth and expansion.
  • Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
  • Developed strategic partnerships to expand product offerings and enter new offline markets.
  • Negotiated contracts with suppliers to secure favorable terms that benefited the company''s bottom line.
  • Achieved revenue targets through proactive client engagement strategies that fostered long-term relationships with customers.
  • Ensured regulatory compliance by working closely with legal advisors and government agencies.
  • Negotiated with service providers and vendors to improve margins.
  • Increased market share by developing and implementing effective sales strategies.
  • Monitored performance metrics to assess progress towards goals, identifying areas for improvement as needed.
  • Devised promotional and advertising plans to enhance product positioning and global brand marketing development.
  • Recommended new product and service lines by surveying consumer needs and trends and tracking competitors.
  • Maintained and expanded customer base by counseling sales representatives, building and maintaining rapport with customers and identifying new customer opportunities.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Drove sales by developing multi-million dollar contract sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Implemented systems and procedures to increase sales.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events and interacted with community to increase sales volume.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Senior Regional Manager – Rwanda, Europe and Middle East

RwandAir Ltd
02.2014 - 01.2018
  • Established strong communication channels with all stakeholders, ensuring transparency in decision-making and fostering trust in leadership.
  • Analyzed competitor activity regularly staying ahead of industry trends and staying ahead of the competition.
  • Orchestrated successful marketing campaigns that resulted in significant increases in customer acquisition and revenue generation.
  • Launched new products within the region, successfully driving market penetration and brand awareness.
  • Managed budgets, ensuring optimal allocation of resources for maximum return on investment.
  • Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
  • Achieved consistent sales growth by setting ambitious targets, monitoring progress regularly, and adjusting tactics as needed.
  • Coached and mentored team members to foster professional growth, leading to improved performance and higher retention rates.
  • Collaborated with cross-functional teams to develop innovative solutions for addressing client needs, increasing satisfaction rates significantly.
  • Enhanced regional sales by implementing effective strategies and collaborating with the team.
  • Led regional expansion efforts by researching potential markets, establishing strategic partnerships, and overseeing branch openings.
  • Negotiated favorable contracts with vendors, optimizing costs while maintaining high-quality goods and services.
  • Recognized and rewarded performance to motivate continued success.
  • Oversaw weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
  • Cultivated culture of open communication, collaboration and shared accountability for business success.
  • Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs at sales and callcenter offices
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Manager Industry Affairs

RwandAir LTD
01.2012 - 01.2014
  • Developed and executed government affairs strategies to promote our organization's goals and objectives.
  • Monitored legislative and regulatory activities, and provided timely updates to internal stakeholders.
  • Built and maintained relationships with government officials, policymakers, and other key influencers to advocate for our organization's interests.
  • Represented our organization at meetings, hearings, and other relevant events to ensure our voice is heard and our concerns are addressed.
  • Collaborated with internal teams to analyze the impact of proposed regulations and legislation on our organization, and developed appropriate responses and action plans.
  • Conducted research and analysis on government policies, initiatives, and trends that may impact our organization.
  • Prepared and delivered presentations, reports, and other materials to effectively communicate our organization's positions and priorities to government officials and other stakeholders.
  • Engaged in coalition building and partnership development with other organizations and industry groups to amplify our advocacy efforts.
  • Stayed informed about industry best practices and trends in government affairs to continuously improve our strategies and approaches.
  • Managed budgets, resources, and timelines related to government affairs initiatives.

Head of Partnerships

Rwandair Express
01.2011 - 12.2011
  • Identified, analyzed, and developed business cases for new airline partnership opportunities
  • Secured internal stakeholder buy-in for each partnership, including at C-level.
  • Prepared, led/supported the negotiation process with target airline partners
  • Ensured MOUs /contracts for each partnership are fully executed and documented
  • Worked across the business to test, implement and communicate each partnership
  • Set up, monitored and analyzed Commercial / Customer KPIs for each airline partnership
  • Organized,conducted and followed up regular performance reviews with each partner
  • Renegotiated / terminated partnerships depending on performance & strategic fit
  • Ensured partnerships were aligned with the Airline's commercial and customer proposition

Sales Manager

Kenya Airways - Rwanda
08.1996 - 12.2010
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Expanded market share by identifying and penetrating untapped markets.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Prepared sales presentations for clients showing success and credibility of products.

Education

Skills

  • Strategic sales and marketing planning
  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Cross-functional Team Coordination
  • Data-driven decision-making
  • Troubleshooting and problem resolution
  • Operations Planning
  • Budget Administration
  • Market Analysis
  • Database Development
  • Teamwork and Collaboration
  • Team Leadership
  • Process Improvement
  • Excellent Communication
  • Performance Tracking and Evaluation and review
  • Interpersonal Relations
  • Organizational Skills

Professional Highlights

  • Senior Manager Global Sales Support, RwandAir Ltd, 07/2023 – Present, Kigali, Rwanda
  • Senior Regional Manager – Europe,USA,Middle East, RwandAir Ltd, 01/2020 – 06/2023, Kigali, Rwanda
  • Country Manager – Belgium and Central Europe, RwandAir Ltd, 02/2018 – 12/2019, Brussels, Belgium
  • Senior Regional Manager – Rwanda, Europe and Middle East, RwandAir Ltd, 02/2014 – 01/2018, Kigali, Rwanda
  • Manager Industry Affairs, RwandAir LTD, 01/2012 – 01/2014, Kigali International Airport
  • Head of Partnerships and Industry Affairs, Rwandair Express, 01/2011 – 12/2011, Kigali, Rwanda
  • Head of Sales, Rwandair Express, 01/2009 – 12/2010, Kigali, Rwanda
  • Sales Manager, Kenya Airways - Rwanda, 08/1996 – 12/2009, Kigali, Rwanda

Personal Information

  • Date of Birth: 01/05/74
  • Nationality: Ugandan and Rwandan
  • Marital Status: Married

Languages

French
Professional Working
English
Full Professional
Swahili
Limited Working

Timeline

Senior Manager Global Sales

RwandAir Ltd
07.2023 - 07.2024

Senior Regional Manager – Europe,USA,Middle East

RwandAir Ltd
01.2020 - 06.2023

Country Manager – Belgium and Central Europe

RwandAir Ltd
02.2018 - 12.2019

Senior Regional Manager – Rwanda, Europe and Middle East

RwandAir Ltd
02.2014 - 01.2018

Manager Industry Affairs

RwandAir LTD
01.2012 - 01.2014

Head of Partnerships

Rwandair Express
01.2011 - 12.2011

Sales Manager

Kenya Airways - Rwanda
08.1996 - 12.2010

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Francine N. Sharangabo