Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Rossignol

Jeffersonton,VA

Summary

Dependable patient service specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Blue Ridge Orthopaedic And Spine Center
Warrenton, VA
07.2019 - Current
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Taught patients and families to use at-home medical equipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Called patients within a timely manner to schedule appointments.
  • Communicated with patients the different protocols for the surgeries they were having and answered any questions they had.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Modular Team Associate

Walmart
Warrenton, VA
07.2017 - 09.2018
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stocked shelves to match planogram images and instructions.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Food Service Worker

Tim Hortons
Gaylord, MI
08.2016 - 05.2017
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Cooked batches of food according to standard recipes.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Took customer orders for custom cakes made fresh in our store.



Customer Service Associate

TJ Maxx, TJX Companies
Gaylord, MI
09.2015 - 07.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Education

No Degree - Secondary Education

Grace Baptist College
Gaylord, MI

High School Diploma -

Northview Baptist Academy
Fayetteville, NC
05.2015

Skills

  • Self-motivated professional
  • Collaboration
  • Flexible & Adaptable
  • Customer Service
  • Microsoft Office
  • Good listening skills
  • Written Communication
  • Interpersonal Communication
  • Multitasking abilities
  • Computer proficiency
  • Adaptability
  • Decision Making

Certification

  • Certified EMT, Little Fork Vol. Fire and Recue - May 2021 - present

Timeline

Patient Service Specialist

Blue Ridge Orthopaedic And Spine Center
07.2019 - Current

Modular Team Associate

Walmart
07.2017 - 09.2018

Food Service Worker

Tim Hortons
08.2016 - 05.2017

Customer Service Associate

TJ Maxx, TJX Companies
09.2015 - 07.2016

No Degree - Secondary Education

Grace Baptist College

High School Diploma -

Northview Baptist Academy

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