Elisha Colquitt
Bridgeton,NJ
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
Ms. Annie`s Cajun BBQ Pit
Bridgeton, NJ
04.2016 - Current
- Greeted Customers upon entrance and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, products and others
- Ms.Annie`s
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Helped build and review master service agreements for work eligibility.
- Spearheaded department training for appraisals of new components.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Drafted invoices for completed work.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Overnight Stock Associate
Walmart
Bridgeton, NJ
01.2021 - 08.2022
- Counted Inventory
- Stocked shelves
- Unloaded trucks
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Checked aisles for spills to complete quick clean-up.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assessed shelves in different departments to determine which items to replenish or reorder.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Customer Service Associate
Chipotle Mexican Grill
Union City, NJ
10.2019 - 05.2020
- Greet Customers upon arrival
- Handle cash and credit transactions
- Take and prepare orders
- Clean and sanitize all utensils
- Walmart, Bridgeton NJ— Cap 1 (Stocker and inventory)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Wawa
Millville, NJ
05.2017 - 08.2017
- Handled all cash and credit transactions
- Take orders and prepared them
- Clean and sanitize all utensils
- Trained new employees
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
Education
Associates Degree - Justice Studies
Cumberland County College
Bachelor's degree - Criminal Justice
Kean University
Union City, NJ05.2022
Skills
- Quick Learner,Extremely Organized,Computer Proficient,Issue resolution,Attention to detail, Energetic, Collaborative team member, Strong verbal communication
- Performance Monitoring and Evaluation
- Sales Promotion
- Problem Anticipation and Resolution
- Business Leadership
- Workflow Optimization
- Team Leadership
- Staff Management
- Inventory Management
- Onboarding and Orientation
- Customer Service
- Department Oversight
- Originality and Creativity
Accomplishments
- Supervised team of 10-15 staff members.
- Manage Multiple sites
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Overnight Stock Associate
Walmart
01.2021 - 08.2022
Customer Service Associate
Chipotle Mexican Grill
10.2019 - 05.2020
Customer Service Associate
Wawa
05.2017 - 08.2017
Supervisor of Operations
Ms. Annie`s Cajun BBQ Pit
04.2016 - Current
Associates Degree - Justice Studies
Cumberland County College
Bachelor's degree - Criminal Justice
Kean University
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