Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst

David Drarjeh

Surprise,AZ

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Dedicated, Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Co Founder

Peace River Jordan
06.2021 - Current
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Area General Manager

OYO Hotels, Inc
05.2019 - 06.2021
  • Reporting to Regional General Manager, this position examines, analyzes, and evaluates operations of Five assigned hotels to ensure adherence to OYO standards and policies
  • Increased occupancy by at least 35% across all properties.
  • Strategic business leader of property with responsibility for all aspects of operation; including guest and employee satisfaction, financial performance, and sales and revenue generation.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

Hotel General Manager

WoodSpring Suites
09.2017 - 05.2019
  • Responsible for generating profit to meet or exceed budget expectations, while maintaining operational and guest service standards
  • Manage property and supervise housekeeping staff, front office and maintenance functions
  • Coach and counsel team members, perform building inspections, monitor team member productivity, market property to increase occupancy, build revenue and provide clean and safe environment for employees and guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Increased customer service ratings through personable service.

Hotel General Manager

Extended Stay America
08.2016 - 09.2017
  • Oversees, directs and manages property operations of single property to assure optimum performance and continual improvement in Key Performance Indicators Coordinates, directs and manages staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by company assuring 100% guest satisfaction.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Increased customer service ratings through personable service.

Restaurant General Manager

Panda Express Restaurants Group
01.2014 - 08.2016
  • In charge of $2 million business and oversee development of team, ensuring guest satisfaction and running profitable restaurant
  • From hiring, managing and directing of associates to achieving financial goals and ensuring delivery of exceptional guest experiences.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Food and Beverage Supervisor

The Four Seasons Hotel Amman
01.2008 - 01.2014
  • Responsible for all restaurant operations of dining establishment
  • Including interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventory, including food and beverages, supplies and other restaurant equipment”
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Cut spending through effective inventory management and supply sourcing.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.

Hotel General Manager

Clermont Hotel Amman
07.2011 - 05.2012
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Increased customer service ratings through personable service.

Education

Bachelor’s Degree - Hotels & Resorts Management

Jordan Applied University
Amman, Jordan
12.2010

Skills

  • Finance and Accounting Oversight
  • Market and Competitor Research
  • Business Growth Initiatives
  • Business Forecasting
  • P&L Administration
  • Customer Experience Management
  • Problem Anticipation and Resolution
  • Professional Relationships

Additional Information

  • Recruiting, selecting, orienting, training, coaching, counseling, and disciplining. Establishing and achieving the goals set by the business while exerting all effort to maximize guest satisfaction and improve the overall operation. Controlling profit and loss through comprehensive business analysis for the betterment of the entire company. Training and development for all employees to ensure that all company standards are being implemented and upheld. improving the business sales by providing excellent product quality and service. Coaching and evaluating direct reports to me and participate directly in the recruitment of new team members.

Timeline

Co Founder

Peace River Jordan
06.2021 - Current

Area General Manager

OYO Hotels, Inc
05.2019 - 06.2021

Hotel General Manager

WoodSpring Suites
09.2017 - 05.2019

Hotel General Manager

Extended Stay America
08.2016 - 09.2017

Restaurant General Manager

Panda Express Restaurants Group
01.2014 - 08.2016

Hotel General Manager

Clermont Hotel Amman
07.2011 - 05.2012

Food and Beverage Supervisor

The Four Seasons Hotel Amman
01.2008 - 01.2014

Bachelor’s Degree - Hotels & Resorts Management

Jordan Applied University

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David Drarjeh