Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Hoffens

Trenton,NJ

Summary

Drive to implement new methods to make my management more productive in any position. Team leadership, problem solving. Interpersonal Skills as well as Customer service. Leadership Creation of activities to inspire and motivate the staff to work more efficiently on various levels which will be reflected in the overall productivity. Exceeding goals imposed on the group in which I was in charge

Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Accuarcy Team

P&R Dental Strategies, LLC
Princton, NJ
11.2021 - 02.2022
  • Worked independently with minimal supervision.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Exceptional computer skills

Bilingual Customer Service

NJ Department of Health
07.2020 - 01.2021
  • Review applications, work with specific cases and help them move forward on the presses of they applications.
  • Help customer by email of phone
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.

Print and Marketing associate

Staples
Princton, New Jersey
01.2018 - 08.2019
  • Help customer find the best option for their companies in printing and marketing options
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created customized marketing materials to increase product awareness.

Customer Service Associate

Wawa
Princton, New Jersey
01.2003 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Executes excellent sales floor merchandising and selling.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Associate

Amazon
Rovisville , New Jersey
11.2018 - 04.2019
  • Associate for high season demand
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Associate Specialist

Walmart
Princton, New Jersey
05.2018 - 08.2018
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.

Manager

El Gran Alcázar
Quetzaltenango, Guatemala
03.2015 - 08.2017
  • Maintaining safety and food quality standards, ordering food for inventory, manage manege restaurants good image.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.

Account Representative

CNP Network
Quetzaltenango, Guatemala
11.2014 - 02.2015
  • Work with specific clients and account and help then with best marketing options.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Communicated updates regarding business proposals, contracts and current projects.

English teacher

School Suizo
Quetzaltenango, Guatemala
08.2014 - 09.2014
  • Prepared and implemented lesson plans covering required course topics.
  • Prepared comprehensive English curriculum for multiple classes.

Sales Representative Supervisor

RDN nano-technology, GT
Guatemala, Guatemala
05.2013 - 06.2014
  • Composed and managed profitable contacts and broadened sales territories.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.

Art and English Teacher

Atom Academic
Taipei, Taiwan
03.2011 - 08.2012
  • Prepared and implemented lesson plans covering required course topics.
  • Led interesting and diverse group activities to engage students in course material.

International Business Manager

Cable DX
Quetzaltenango, Guatemala
11.2010 - 01.2012
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

Real Time Analyst

Telus S.A
Quetzaltenango, Guatemala
08.2009 - 09.2010
  • Analyst data in real time, organizing and planning schedules depending on the client demand
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Education

Some College (No Degree) - Business Administration

ESI School of Management
Guatemala

Associate of Arts - Fine Art

Mercer County Community College
Trenton, NJ
01.2018

Bachelor of Arts - Fine Art

Univercity Galieleo, ESA
Guatemala
01.2016

Some College (No Degree) - Marketing And Publicity

University Mesoamericana
Guatemala

Language Center - Chines

Fu Jen Catholic University
Taipei, Taiwan
01.2012

High School Diploma -

Lawrence High School
Lawrenceville, NJ
06.2009

Skills

  • Customer Needs Assessments
  • Stocking and Replenishing
  • Product Signage and Labeling
  • Signage Updates

Certification

COVID-19 Contact Tracers

Anti-Money Laundering Analyst

Languages

Spanish
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Accuarcy Team

P&R Dental Strategies, LLC
11.2021 - 02.2022

Bilingual Customer Service

NJ Department of Health
07.2020 - 01.2021

Associate

Amazon
11.2018 - 04.2019

Sales Associate Specialist

Walmart
05.2018 - 08.2018

Print and Marketing associate

Staples
01.2018 - 08.2019

Manager

El Gran Alcázar
03.2015 - 08.2017

Account Representative

CNP Network
11.2014 - 02.2015

English teacher

School Suizo
08.2014 - 09.2014

Sales Representative Supervisor

RDN nano-technology, GT
05.2013 - 06.2014

Art and English Teacher

Atom Academic
03.2011 - 08.2012

International Business Manager

Cable DX
11.2010 - 01.2012

Real Time Analyst

Telus S.A
08.2009 - 09.2010

Customer Service Associate

Wawa
01.2003 - 08.2019

Some College (No Degree) - Business Administration

ESI School of Management

Associate of Arts - Fine Art

Mercer County Community College

Bachelor of Arts - Fine Art

Univercity Galieleo, ESA

Some College (No Degree) - Marketing And Publicity

University Mesoamericana

Language Center - Chines

Fu Jen Catholic University

High School Diploma -

Lawrence High School

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