Microsoft: Office 365, SharePoint, Teams, Project, Azure DevOps
Najam Khan
Senior Technology Leader
Houston,TX
Summary
Strategic & transformative IT leader with over 23 years of experience successfully leading and managing critical Information Technology (IT) projects and highly efficient and capable technical and business teams. Experience includes over 10 years in a formal leadership role with direct accountability to VP-level and C-level stakeholders.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Principal Consultant - Freelance
Cognito Consulting PVT LTD
Dubai
12.2019 - Current
- Worked with organizations to help them overcome complex challenges and achieve their strategic objectives by leveraging digital technologies and harnessing the power of Cloud Computing.
- Provided high-level technical expertise to projects in Agile, Waterfall and SAP Activate methodologies for mainly food and manufacturing Industry.
- Worked in conjunction with team members and stakeholders to manage changes to technical requirements, business requirements and schedule of the project.
Sr. Manager IT & Quality Control
E-Marine PJSC An Etisalat Telecom Company
Dubai, UAE
04.2016 - 11.2019
- Installed and managed NetSuite ERP Solution to automate to automate critical processes and provide key data insights across on-premise, mobile, and web-based platforms.
- Oversaw IT department operations and training.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Sr. Manager ICT - Group CIO Role
United Al Saqer Group
Abu Dhabi, UAE
11.2012 - 10.2016
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Configured and implemented IT initiatives to produce measurable business value.
Sr. Manager IT Infrastructure and Change
Lloyds Banking Group
Dubai, London
07.2006 - 10.2012
- Worked with IT leadership, Senior Management, business leaders, and decision-makers to define and implement a Strategic Plan for the portfolio of all IT infrastructure, integration tools, and technologies; and articulate them to team members and other associates
- Led the Ops/Infra function and have ownership of IT Networks, Datacenter, End User Services, & Cyber Security.
- Brought an infrastructure and integration perspective to all IT initiatives and ensure that all program and project activities adhere to Group IT architectural standards and practices.
Project Manager IT Infrastructure
Future Pipe Industries
Dubai, Houston
10.2004 - 06.2006
- Led the IT infrastructure team and external service providers; set goals, prioritize projects, communicate with stakeholders, and oversee budgets.
- Designed and successfully developed an IT infrastructure solution across 4 international sites (Oman-Muscat, Houston-TX, Gulf Port-MS, Doha-Qatar) incorporating the development of data centers, network and server infrastructures, data communication and VoIP telecoms systems for 270+ nodes (Cisco LAN, WAN/VPN, CITRIX, VMWARE, SQL, SharePoint, Data Center, CCTV, RSA, Access Control, SAN, Veritas Backup, DNS, DHCP, etc.).
Systems Engineer
Fujitsu Computer Systems
Sunnyvale, CA
01.2000 - 06.2004
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Completed technical reviews of existing systems and suggested updates or changes.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Performed integration readiness analyses of systems designed for installation into existing assets.
Technical Support Specialist
Microbase Technology
Santa Clara, CA
01.1996 - 12.1999
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Recorded and maintained relevant notes for each client and work order.
Education
Master of Science - Computer And Information Sciences
University of Phoenix
Tempe, AZ 09.1999 - 04.2001
Bachelor of Science - Management Information Systems
Southern Illinois University Carbondale
Carbondale, IL 01.1991 - 05.1995
Skills
Project Management
Cloud Computing (IaaS, PaaS, DRaaS)
Team Leadership & Development
Enterprise Network Hardware / Software
BCP & Disaster Recovery Planning
Information Protection /Security
ERP Implementation
Agile / SAP Activate Methodologies
Data Center Management
IT Governance
Infrastructure Management
Risk Management
Certification
PSM1 - Scrum Master
Software
Atlassian: Confluence, Jira
Quote
Perfection is not attainable, but if we chase perfection we can catch excellence.
Vince Lombardi
Timeline
PSM1 - Scrum Master
01-2021
Principal Consultant - Freelance
Cognito Consulting PVT LTD
12.2019 - Current
COBIT 5 Foundation
08-2017
Sr. Manager IT & Quality Control
E-Marine PJSC An Etisalat Telecom Company
04.2016 - 11.2019
Sr. Manager ICT - Group CIO Role
United Al Saqer Group
11.2012 - 10.2016
EPI - Data Centre Professional
09-2012
Microsoft Project Management Professional
06-2012
ITIL v3
11-2011
PMI® PMBOK (PMP) (2010-2023)
08-2010
Sr. Manager IT Infrastructure and Change
Lloyds Banking Group
07.2006 - 10.2012
Project Manager IT Infrastructure
Future Pipe Industries
10.2004 - 06.2006
Systems Engineer
Fujitsu Computer Systems
01.2000 - 06.2004
Master of Science - Computer And Information Sciences
University of Phoenix
09.1999 - 04.2001
Technical Support Specialist
Microbase Technology
01.1996 - 12.1999
Bachelor of Science - Management Information Systems
Southern Illinois University Carbondale
01.1991 - 05.1995