Gayle Burquest

Walmart

06.2007 - Current

Increased team productivity by providing ongoing training and support to customer service representatives.
Handled financial transactions including money transfers, bill paying, and check cashing.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Established team priorities, maintained schedules and monitored performance.

Summary