Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Mark Van Dyke

Parkesurg,Pennsylvania

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Dedicated logistics professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Assistant Operations Manager

Sizewise Rentals, LLC
Chester, PA
11.2018 - Current
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Evaluated current operational strategies and recommend improvements.
  • Generated operational reports for management on weekly schedule.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Assisted corporate leadership in developing and troubleshooting new ERP system
  • Collaborate with sales team to identify new business opportunities and strengthen existing business
  • Work in the field as needed

Lead Medical Equipment Delivery Technician

Sizewise Rentals, LLC
Chester, PA
10.2017 - 11.2018
  • Be available as a resource for other team members to contact with questions related to equipment needs, company and facility protocols, time management and route planning.
  • Work with site management to develop new procedures and protocols to improve overall efficiency of the site.
  • Inspected, tested and calibrated medical equipment before installing.
  • Diagnosed cause of problems and completed repairs.
  • Documented information regarding installations, repairs and inventory checks.
  • Maintained safe work environment and adhered to privacy regulations.
  • Demonstrated correct operation, care, and calibration to on-site medical personnel.
  • Performed preventive maintenance on medical equipment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Medical Equipment Delivery Technician

Sizewise Rentals LLC
Chester, PA
01.2017 - 10.2017
  • Inspected, tested and calibrated medical equipment before installing.
  • Diagnosed cause of problems and completed repairs.
  • Documented information regarding installations, repairs and inventory checks.
  • Maintained safe work environment and adhered to privacy regulations.
  • Demonstrated correct operation, care, and calibration to on-site medical personnel.
  • Performed preventive maintenance on medical equipment.
  • Deliver equipment as needed within promised 4 hour delivery window
  • Deliver medical equipment to healthcare facilities and homes in SE/NE PA, Central/South New Jersey, Delaware and parts of Maryland.
  • Deliver homecare medical equipment to residential patients within the coverage area.
  • Checked facility's structural environment to assess for electrical, mechanical, and other safety hazards.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Professional Customer Service Associate

Lowe's Home Improvement
Downingtown, PA
05.2015 - 10.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Offered basic technical support for clients on wide range of company products.

Sales/Yard Associate

Lehigh Valley Home And Garden Center
Allentown, PA
03.2014 - 12.2014
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Unloaded deliveries from trucks in prompt fashion.
  • Safely and securely loaded items to prevent damage during transport.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Owner

Unique Lawn Service
Sadsburyville, PA
04.2001 - 11.2013
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maintained and serviced up to 80 lawns per week at peak
  • Performed maintenance on equipment

Driver

Freedom Medical
Exton, PA
05.2011 - 07.2012
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Obtained customer signatures to complete and process paperwork.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Perform preventative maintenance on equipment in between use.
  • Serviced healthcare facilities in SE/NE PA, New Jersey, Delaware, and surrounding areas.
  • Set up and instructed medical staff on proper installation and use of equipment.
  • Available for on call one day M-F and one weekend every 5 weeks on a rotating schedule.

Education

High School Diploma -

Coatesville Area Senior High School
Coatesville, PA
06.2003

High School Diploma -

Center For Arts And Technology
Coatesville, PA
06.2003

Skills

  • Policy Development and Enforcement
  • Originality and Creativity
  • Cost Analysis and Savings
  • Department Oversight
  • Hiring and Onboarding
  • Operational Excellence
  • Records Organization and Management
  • Performance Monitoring and Evaluation

Hobbies

Avid Golfer. Enjoying spending my off days on the golf course with friends.

Timeline

Assistant Operations Manager

Sizewise Rentals, LLC
11.2018 - Current

Lead Medical Equipment Delivery Technician

Sizewise Rentals, LLC
10.2017 - 11.2018

Medical Equipment Delivery Technician

Sizewise Rentals LLC
01.2017 - 10.2017

Professional Customer Service Associate

Lowe's Home Improvement
05.2015 - 10.2016

Sales/Yard Associate

Lehigh Valley Home And Garden Center
03.2014 - 12.2014

Driver

Freedom Medical
05.2011 - 07.2012

Owner

Unique Lawn Service
04.2001 - 11.2013

High School Diploma -

Coatesville Area Senior High School

High School Diploma -

Center For Arts And Technology

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Mark Van Dyke