Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Melissa Stith

Leitchfield,KY

Summary

Dynamic operations manager with a proven track record at Captain D's Seafood, enhancing customer satisfaction and streamlining processes. Adept at problem-solving and fostering teamwork, I implemented cost-saving initiatives and mentored staff, driving profitability while maintaining high service standards. Recognized for strong organizational skills and a positive attitude in fast-paced environments.

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2022
2022

Management

1
1

Customer service

Work History

Production and Shipping

OFS Brands Inc
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.

Manager of Operations

Captain D's Seafood
09.2013 - 07.2021
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
  • Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

High School Diploma - Business Marketing

Grayson County High School And Vocational Tech
Leitchfield Ky
05.1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Organizational skills
  • Computer skills
  • Verbal communication
  • Organization and time management
  • Active listening
  • Attention to detail

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Supervised team of Number staff members.

Interests

  • Crafting and DIY Projects
  • Drawing and Painting
  • Creative Writing
  • Fashion
  • Photography
  • Blogging
  • Interior Design

Timeline

Manager of Operations

Captain D's Seafood
09.2013 - 07.2021

Production and Shipping

OFS Brands Inc

High School Diploma - Business Marketing

Grayson County High School And Vocational Tech

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Melissa Stith