Your Name
Summary
Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems with motivation.
Overview
2
2
years of professional experience
Work History
E-Commerce
Inktel Holdings
FL, State
2019.08 - 2020.02
- Created and managed successful plans for increasing pages visits and likes.
- Developed and oversaw product pages and web stores.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Handled all aspects of business, including accounting, purchasing and web design.
- Sold and shipped average of 4-5 high ticketed items per week.
- Built successful online business from ground up with online presence and managing customer interactions.
- Used excel and shopify spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
- Wrote and edited company whitepapers, emails, newsletters and web content.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Managed complete redesign and launch of company's website in 2 months.
- Produced engaging online marketing campaigns.
Delivery Driver
Fidelitone
Manassas, VA
2019.02 - 2019.12
- Drove 5 days per week, averaging daily 100+ miles on road and more than 500 customers served.
- Contacted customers prior to delivery to coordinate delivery times.
- Went 11 months operating motor vehicles without accident.
- Successfully avoided time delivery delays by carefully planning best routes with GPS.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Resolved customer complaints and adjusted orders.
Computer Operator
International Gaming Technology Inc.
Salem, OR
2018.02 - 2018.11
- Backed up servers and information according to strict schedules.
- Troubleshot system alerts and issues to rectify issues.
- Troubleshooted and resolved web application issues escalated from customer support and other departments with 95% success rate.
- Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.
- Checked servers, investigated problems and escalated concerns.
- Reviewed, analyzed, and recommended software solutions for specific project needs.
Education
Some College (No Degree) - Computer And Information Systems Security
San Diego Mesa College
San Diego, CAGED -
Chula Vista Adult School
San Diego07.2019
Skills
Personal Skills
- Fluent in Turkish, Persian
- Self-directed
- Verbal communication
- Organizing packages
- Problem resolving
- Advanced computer skills
- Strong interpersonal skills
- Child management
- Self-starter
- Perform well in high-demand, fast-paced environments
- Customer friendly
- Critical thinker
- Excellent communication skills
- Problem resolution
- Computer-savvy
- Fast learning
- Reading skills
- Child Care Provider Assistant
- Organized and detail-oriented
Computer Systems Skills
- Proficient in the Adobe Photoshop, Adobe Premiere and Adobe Acrobat
- Excellent Microsoft Excel and Microsoft Office using skills
- Operating and installing new software
- Literate in C#, Java, C, VBNet with basic programming concepts
- Experience in web design using shopify, wordpress and 3d party softwares
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Visual Basic
- Hardware and software updates
- Configuration management
- GUI and tools
- Operational support
- Bug tracking
- Program implementation
- Training materials
- Online learning
- Cybersecurity analysis
- Operating systems
- Log updates
- Programming and design skills
- Web content management
- Computers and electronics
- Issue resolution
- Best practices
- Design and development
- Information security
- Security patches
- Software system testing
- Local remoter systems support
- Tools customization
- Network penetration testing
- Web applications
- Windows operating systems
- Technical help desk experience
E-Commerce & Sales Skills
- Event planning and execution
- Product Launch
- Internet and E-mail Marketing
- Brand-building strategies
- Retail Marketing
- Partnership Marketing
- Marketing strategy
- Promotions planning skills
- Copywriting abilities
- Sales strategy familiarity
- Pricing structures knowledge
- SEO strategies
- Customer service-oriented
- Channel strategy
- Pricing strategies
- Brand development
- Brand recognition optimization
- New customer acquisition
- SalesForce
- Sales promotions
- Advertising
- Start-up background
- Consumer trend analysis
- Inventory management
- Customer service
- Customer- and service-oriented
- Relationship selling
- Sales expertise
- Merchandising knowledge
- Retail merchandising expertise
- Time management ability
- Product Sales
Other Skills
- Support services
- Schedule and calendar management
- Product and service understanding
- Invoicing and billing
- PC proficient
- Expense reporting
- Tracking documents
- Document management
- Document preparation
- Document editing
- Document processing
- Document control
- Document review
- Improvement recommendations
- Customer satisfaction
- Customer communication
- Customer targeting
- Customer interaction
- Customer experience
- Customer assistance
Timeline
E-Commerce
Inktel Holdings
2019.08 - 2020.02
Delivery Driver
Fidelitone
2019.02 - 2019.12
Computer Operator
International Gaming Technology Inc.
2018.02 - 2018.11
Some College (No Degree) - Computer And Information Systems Security
San Diego Mesa College
GED -
Chula Vista Adult School