Cerner
CALLIE DAUM
PMO Manager/ Sr Project Manager
Clover,US
Summary
A highly skilled and certified PMO Manager and Senior Program/Project Manager, boasting Six Sigma, PMP, and PSM certifications, actively seeks a challenging Project Management role to contribute immediately and establish credibility.
With a career spanning over 15 years, expertise has been honed in leveraging innovation to enhance processes, elevate quality, and propel significant financial growth. This proficiency is most notable in the healthcare and IT sectors, where projects are diverse and complex. Recognized as a results-oriented leader and adept problem solver, strengths lie in building connections, devising strategic plans, program implementation, and effective leadership of diverse teams. An unwavering commitment to on-time delivery, solid organizational skills, and multitasking abilities thrive in demanding environments. This accomplished professional is eager to bring this wealth of expertise and dedication to a new Project Management opportunity, ensuring the success of any project through a proven track record of excellence.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
Work History
PMO Manager
Vaya Health
01.2023 - Current
- Responsible for overseeing daily activities within Project Management Office (PMO) and managing three FTE project managers to adhere to approved methodologies, key performance indicators, and milestone achievement
- Develop and implement policies and procedures adopted by team and business units that were developed to support stand-up of office
- Define and embed project control and governance
- Provide project planning, milestone management, scope management, change management, risk and issue management
- Lead team of project managers providing project management expertise, constructive feedback, and coaching
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Analyzed project performance data to identify areas of improvement
- Monitored project progress, identified risks and took corrective action as needed
Sr Project Manager
TalentCraft Contractor At Vaya Health
01.2022 - 12.2022
- Led cross-functional project teams for large and small-scale projects by developing work plans within guidelines and monitoring progress on milestones and compliance with PMO policies and procedures utilizing superior strategic, operational, technical, and management skills
- Worked with stakeholders to develop project planning artifacts including, but not limited to, scope, project plan, key performance indicators, resources, training, testing, and other project deliverables
- Partnered with Business, Architecture, and Technology teams to assess technical scope and coordinate needs and resources to ensure management of challenging timelines for milestones and deliverables
- Managed project execution to ensure adherence to budget, schedule, and scope while meeting key performance indicators and requirements as defined by state of North Carolina
- Communicated expectations, PPMO policies, procedures, and project status to team members and stakeholders effectively and efficiently
- Managed and mitigated risks, issues, action items, and decisions that occur throughout life cycle of project with appropriate supporting documentation
- Communicated project plans and progress to key stakeholders and project contributors
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
Sr Project Manager
CitronIT Contractor At Lash/AmerisourceBergen
Charlotte, NC
01.2020 - 12.2021
- Led cross-functional project teams for large and small-scale projects by developing work plans and budgets within guidelines and monitoring progress on milestones and compliance with PMO policies
- Communicated project plans and progress to key stakeholders and project contributors
- Built end-to-end documentation of project management process flow, including templates and step definitions currently used by New Launch project management team to improve processes and procedures for NL PMO
- Guided other NL PMO team members regarding proper project procedures and acted as resource/sounding board to assist colleagues in successful outcomes
- Presented and instituted innovative ideas to help improve efficiency and effectiveness of NL PMO, such as developing templates for financial documentation and communication process
- Recorded, monitored, and reported on project actual costs vs project budget
- Escalate any variations to institute mitigation plans proactively where needed
- Led diverse team of on and offshore team members to build consensus relative to project scope, task effort, task execution, staffing, and issue resolution
- Planned, managed, and executed multiple projects with these teams to common goal
Sr Project Manager
Apex Systems Contractor At Bank Of America
Charlotte, NC
09.2019 - 01.2020
- Directed and oversaw new and established projects to collectively deliver desired business outcomes using variety of methodologies, including Waterfall and Agile, for large-scale application development, systems integration, operational efficiency improvements, process re-engineering, and infrastructure upgrades and deployments in large financial institution
- Communicated project plans and progress to key stakeholders and project contributors.
- Managed multiple projects and directed end-to-end work efforts, leading technology and non-technology initiatives staffed by on and offshore team members
- Managed project financials by partnering closely with Line of Business Change Management teams to provide updates on technology deliverables
- Directed end-to-end technology delivery of assigned project as primary escalation point for technology issues
- Drove overall technology execution and managed line of business stakeholder relationships
- Acted as advocate for business throughout life of project
Manager/Program Manager
Novant Health, Inc
Charlotte, NC
07.2017 - 07.2019
- Directed and oversaw daily operational activities of three-physician 500+ patient family and sleep medicine concierge medicine practice earning $1.5 million in revenues
- Increased patient population by 50% in one and half years of practice
- Refocused marketing toward retired executives and their families successfully
- Created and implemented Power Referral Program for members to invite their friends and advertised practice in magazines to bring in new patients
- Developed, proposed, and implemented business plans and strategies
- Worked with own team members, personal leadership, and other concierge medicine companies for partnership strategies
- Assisted with marketing project to determine where to go and consulted with finance to help draw up proforma resulting in planning in place to open another two locations of Hallmark Care in areas personally recommended
- Created and monitored capital and operational budgets, including forecasting future needs
- Reviewed and monitored past growth trends and previous years’ financials line by line, created new budgets, identified efficiencies, and turned around financials of Hallmark Care (from always being over budget (before arrival) to now operating under budget)
- Personally recognized for identifying areas of improvement for Corporate Health budget, directly leading to cost reductions
- Led team of six including coaching, evaluations, counseling, and career planning
- Built team invested and praised by management for patient satisfaction and driving practice growth
- Maintained patient satisfaction level of 98% over two years by adding requested services
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented call system successfully adopted by physicians and patients to ensure ability to contact physician 24/7
- Coached team members on productivity strategies to accomplish challenging goals
Senior Program and Project Manager II
Novant Health, Inc
Charlotte, NC
06.2013 - 07.2017
- Reported directly to Chief Consumer Officer and directed successful development, implementation, and monitoring of various cross-departmental assigned projects and programs throughout project lifecycle
- Developed and initiated projects, managed costs, and monitored performance.
- Led significant program, multi-million-dollar value, and opened Greenfield hospital in Haymarket, VA, on time and under budget where patients came through hospital successfully with no patient safety or quality errors
- Developed and proposed business risk assessments, business plans, and strategic plans to senior VPs and C-suite executives
- Directed creation of new business unit, our Management Services Organization
- Worked with steering committee, guided and directed team in creating design for organization, and establishing mission and vision
- Assisted with building business plan, detailing how organization would function, what it would do, and what EMR it would use
- Drove initiation of value-based strategy development, including initiatives such as share of spend, access, physician segmentation, and clinically integrated network
- Developed efficiencies in EMR to make it easier for physicians to refer internally and keep revenue inside system
- Achieved project deadlines by coordinating with contractors to manage performance
Senior IT Program and Project Manager
Novant Health, Inc
Charlotte, NC
04.2010 - 06.2013
- Led various projects and programs in IT throughout solution delivery lifestyle successfully, with value range of $20K to $1M+
- Managed and led different-sized diverse onsite and remote teams in matrix reporting relationship
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Led RFP process for major imaging project, valued at $1M+, with project team of 15 on time and budget
- Completed all project documentation from inception to closing, including but not limited to scope, project charter, work-based structure, governance chart, communication plan, gate approval documentation, and risk/issue assessments.
Team Lead/Program Manager
Atrium Health
Charlotte, NC
02.2009 - 03.2010
- Managed and led team of application analysts to support emergency department’s electronic medical records
- Successfully implemented electronic medical records valued at $5M+ in 10 emergency departments across Atrium Health for 500+ users with team of 6 people
- Collaborated with client daily to ensure delivery of services
- Estimated and planned project activity tracking
- Established best practices and implemented new initiatives
- Brought up 14 EDs successfully with EMR
- Implemented software enhancements to improve EMR processes.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Lean Six Sigma Black Belt -
Villanova University
Villanova, PA 11.2015 - 04.2016
Master Certificate in Six Sigma -
Villanova University
Villanova, PA 11.2015 - 04.2016
Master of Science - Health Information Systems
Medical University of South Carolina
Charleston 08.1998 - 05.2000
Bachelor of Science - Business Administration
Winthrop University
Rock Hill, SC 08.1994 - 05.1998
Skills
Strategic & Business Planningundefined
Certification
Google Ads
Software
Epic
MS Office 365
MS Visio
MS Project
MS Teams
MS OneNote
SharePoint
PeopleSoft
Skype
Zoom
Salesforce
JIRA
Smartsheet
HSP
GuidingCare
Timeline
PMO Manager
Vaya Health
01.2023 - Current
Sr Project Manager
TalentCraft Contractor At Vaya Health
01.2022 - 12.2022
Sr Project Manager
CitronIT Contractor At Lash/AmerisourceBergen
01.2020 - 12.2021
Sr Project Manager
Apex Systems Contractor At Bank Of America
09.2019 - 01.2020
Manager/Program Manager
Novant Health, Inc
07.2017 - 07.2019
Lean Six Sigma Black Belt -
Villanova University
11.2015 - 04.2016
Master Certificate in Six Sigma -
Villanova University
11.2015 - 04.2016
Senior Program and Project Manager II
Novant Health, Inc
06.2013 - 07.2017
Senior IT Program and Project Manager
Novant Health, Inc
04.2010 - 06.2013
Team Lead/Program Manager
Atrium Health
02.2009 - 03.2010
Master of Science - Health Information Systems
Medical University of South Carolina
08.1998 - 05.2000
Bachelor of Science - Business Administration
Winthrop University
08.1994 - 05.1998
Google Ads
Professional Scrum Master Certification
Project Management Professional (PMP)
ITIL Foundations Certification
Publications
Principles of Management Essentials You Always Wanted To Know (Second Edition) - Vibrant Publishers · Jan 1, 2020
Business Strategy Essentials You Always Wanted To Know (Second Edition) - Vibrant Publishers · Jan 1, 2020
Principles of Management Essentials You Always Wanted To Know (Second Edition) - Vibrant Publishers · Jan 1, 2020
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