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Monita Bhatta
Admin Assistant
Doha,Qatar
Summary
Friendly and organized with positive attitude and exceptional communication abilities. Possesses understanding of office software and clerical tasks, including managing appointments and handling inquiries. Committed to enhancing office efficiency and providing outstanding customer service.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Celebration Palce
Doha, Qatar
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Front Desk Receptionist
British Council
Doha, Qatar
01.2022 - 01.2023
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Desk Coordinator
Ooredoo office
01.2019 - 01.2020
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Provided administrative support to management staff, contributing to overall office productivity.
- Greeted incoming visitors, verified credentials, and purpose of visit in order to direct appropriate area or personnel.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
Office Receptionist
Hamad Airport
Doha, Qatar
01.2018 - 01.2020
- Highly organized and detail-oriented Office Receptionist with 2 years of experience in managing front desk operations, implementing cost-saving measures, and improving customer satisfaction scores
- Skilled in streamlining administrative processes, developing new systems, and providing exceptional customer service to clients and visitors
- Proven track record in reducing appointment wait times by 50%, reducing expenses by 10%, and improving positive feedback by 20%
- Answered phone promptly and directed incoming calls to correct offices.
- Promoted teamwork within the company through effective collaboration on shared tasks and responsibilities.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality in handling sensitive information related to employee records or management decisions at all times.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Assisted in event planning efforts for company meetings, conferences, and celebrations, ensuring successful outcomes.
Office Coordinator
Lulu Hyper Market
Doha, Qatar
01.2016 - 01.2018
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Reconciled account files and produced monthly reports.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Education
Higher Secondary School - Humanities Subjects
Govt. Of India
Nagaland, AssamSkills
Communication and Interpersonal Skills
Customer Service and Hospitality
Multitasking and Time Management
Attention to Detail and Accuracy
Organization and Planning
Teamwork and Collaboration
Positive Attitude and Enthusiasm
Adaptability and Flexibility
Personal Information
- Date of Birth: 03/05/93
- Nationality: Nepali
- Marital Status: Married
Interests
Timeline
Front Office Assistant
Celebration Palce
06.2024 - Current
Front Desk Receptionist
British Council
01.2022 - 01.2023
Front Desk Coordinator
Ooredoo office
01.2019 - 01.2020
Office Receptionist
Hamad Airport
01.2018 - 01.2020
Office Coordinator
Lulu Hyper Market
01.2016 - 01.2018
Higher Secondary School - Humanities Subjects
Govt. Of India