Summary
Overview
Work History
Education
Skills
Timeline
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Michele Warren

Woodbridge,VA

Summary

Motivated versatile Executive Assistant with desire to take on new challenges. Office management expertise paired with outstanding multitasking and communication abilities. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Executive Administrative Assistant

Defense Threat Reduction Agency (DTRA)
Fort Belvoir, VA
05.2023 - Current
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Created newsletters to share company updates and events.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.

Human Resources Specialist

US Army Reserve
Joint Base McGuire-Dix-Lakehurst, NJ
04.2022 - Current
  • Maintained human resources records by processing.
  • Establishes and maintains unit Alert Rosters.
  • Process leave requests
  • Process request for orders utilizing RLAS.
  • Responsible for preparing and tracking all personnel actions and inputting them into the appropriate data system
  • Provide HR support to deployed Soldiers.
  • Provides daily readiness reports (PERSTAT) to G1, to include monthly Personnel Management Indicator (PMIR)
  • Performs duties of and supervises personnel support activity; maintains enlisted rating scheme.

Sr. Executive Assistant

Department of Defense
Arlington, VA
01.2022 - Current
  • Answered phones and emails for DoD CIO with efficiency and appropriate responses.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Coordinated executive's daily calendar and planned appointments and events.
  • Obtained signatures for important financial and legal documents.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Compared information and coordinated with other executive assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Submitted visit requests for Official Business.
  • Acted as a Trusted Agent (TA) processed token requests.
  • Coordinated with the joint Service Provider for members to pick up office equipment (i.e. laptops and mobile devices
  • Updated division recall and phone roster
  • Submitted parking requests for leadership
  • Submitted PFPA Form 79 Security Directorate requests
  • Handled additional administrative tasks

Operations NCO

US Army Reserve (DCMA-ARE)
Fort Lee, VA
07.2016 - 04.2022
  • Medical Readiness NCO/Medical and Dental-tracking of due dates.
  • Review government travel vouchers for payment, prepare travel orders using the Defense Travel Systems (DTS)
  • Schedule and manage classes for Soldiers using the Army Training Requirements and Resource System.
  • Responsible for preparing and tracking all personnel actions and inputting them into the appropriate data system
  • Schedule Meeting space for Command events
  • Primary user for DTMS
  • Process all training documents for DCMA-ARE
  • Provide HR support to deployed Soldiers
  • Manage the Digital Training Management System (DTMS) for the Command

Program Support Assistant

DoD Threat Reduction and Arms Control
Falls Church, VA
09.2017 - 09.2021
  • Processed financial documents, contracts, expense reports and invoices.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Work as liaison officer between the management and the staff.
  • Compile daily reports form various departments.
  • Reply to all correspondence within the agency
  • Process DoD country clearances
  • Performs administrative and office support activities for multiple supervisors.
  • Manage the inventory of office supplies like paper, pens ink bottles, etc.
  • Calendar management.

Management Analyst

FBI
Washington, DC
11.2016 - 03.2017
  • Work on specific tasks in support of the mission of the unit they are assigned, e.g. processing Visitor, Access Requests (VAR), passing clearances, assembling applicant packages, data entry into spreadsheets or databases.
  • Provide support on issues relating to a wide range of administrative, office management and program related matters that impact the organizational workforce, office documentation, and financial record
    keeping; assisting the organization's principle official for setting and tracking schedules
  • Receive in-bound and preparing out-bound communications; filing records, publications and other associated documentations; assisting with the preparation of final reports to include editing for
    errors, preparing appropriate charts, graphs and computer based presentations; performing a variety of highly complex administrative and office analytical functions to identify inefficiencies; streamline
    processes; eliminate redundancies; evaluate performance measures; and ensure processes meet valid requirements.
  • Support the intake team with processing security clearances by verifying signatures and loading the
    information into the system.

Human Resource Operations Manager

US Army Reserve (Tour Assignment)
Fort Belvoir, VA
07.2013 - 07.2016
  • Conduct worldwide investigations of suspects alleged to have committed acts of terrorism against U.S.
    persons, property or interests
  • Manager for execution of administrative support, maintenance of programs necessary to facilitate operational needs and deployment/redeployment of OCONUS detachments; coordinates flights, clearances, travel, perform liaison duties with HQDA G/3/5/7,USARC, HRC, USACIDC, USAF, and USN; manage various databases for the command and staff.
  • Prepare and monitors eJMAPS, MEDPROS information management systems, WIAS administrator, JMD coordinator, DAMPS coordinator, Tour of Duty administrator. Performs administrative and office support activities for multiple supervisors.
  • Primary user for (APACS) Aircraft and Personnel Automated Clearance System. Monitor TOD packets through SIPR.
  • Manager all aspects of Human Resources functions for a 130 plus person Joint Task Force; prepares and monitors requests for leaves and passes, processes personnel actions and pay inquires; prepares and monitors EMILPO data, EJMAPS, MEDPROS information management system.

Human Resource Specialist

US Army Reserve
Richmond , VA
08.2003 - 07.2016
  • Maintained and reviewed personnel records, entering and retrieving personnel information using computers. Processing recommendations for awards and decorations.
  • Prepared and monitored Soldier requests for ID cards and tags, leaves of absence and passes.
  • Submit travel vouchers for payment, prepare travel orders, and maintain files in accordance with government regulations; and use office automation systems and various software packages.
  • Prepared registered certified mail for dispatch. Opened, sorts, routes, and delivers incoming correspondence and messages.
  • Responsible for preparing and tracking all personnel actions and inputting them into the appropriate data system.

Fulfillment/Receiving//Merchandise On-Call

Macy's Pentagon City
Arlington, VA
10.2012 - 03.2015
  • Complete all processing and receiving activities in accordance with productivity standards/timelines.
  • Participate in stockroom maintenance, organization and housekeeping
  • Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through heightened use of tools, technology and collaboration.
  • Process merchandise to floor-ready standards and assist the Merchandise Team Lead with the placement of merchandise on the sales floor.
  • Place product to appeal to customer preference; maintain high customer-readiness standards by delivering a clean, neat and easy to shop store environment.
  • Communicate issues to Manager and or Merchandise Team Lead.
  • Process online orders and for customers and pre[are them for shipment.

Staff Operations Training Specialist

80th Training Command (TASS)
Richmond, VA
12.2012 - 07.2013
  • Serve as a Staff Operations and Training Specialist for a command organized into a headquarters and headquarters company and full complement of organic units.
  • Provides technical advice and guidance to staff sections and subordinate units of the command on setting up and operating plans and programs, and the relevant administrative tasks and responsibilities.
  • Reviewed various training circulars, master training schedules, inspections and test results, and other publications to determine what unit and individual training is necessary or required.
  • Formulated and recommended issues implementing instructions to ensure compliance when reviewing DTS voucher.
  • Monitors, provides guidance to and assists in organizing, conducting, administering and recording training in preparation for testing and/or determining procedures.

Operations Assistant

US Army Reserve (Tour Assignment)
Richmond, VA
04.2010 - 04.2012
  • Provided administrative support and knowledge in the areas of typing, filing, RLAS, iPERMS, awards, promotion, classification/reclassification actions, preparing and maintaining officer and enlisted records,
    retirement and enlistment packets, suspense actions, tracking and generating unit reports.
  • Ensured USR report is received, validated and submitted, ATRRS for G3 Plans and Operations, SIRs and DTMS report.
  • Served as the administrative assistant and office manager to the Chief of Plans and Operations.
  • Process actions related to attendance at service/schools/training courses/classes by Reserve personnel. Allocate slots/reviews submissions for regulatory compliance/processes paperwork/orders.
  • Provided analysis for the G-3 on the impact of these significant world events in coordination with the appropriate Operations; publishing the daily G-3 Significant Activities Report (SIGACT). Primary user for
    (APACS) Aircraft and Personnel Automated Clearance System.
  • Reviewed mobilization plans for compliance with plans/objectives

Night Auditor/Front Desk

Norfolk Waterside Marriott
Norfolk, VA
03.2007 - 07.2011
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Monitored reservations to track incoming parties and special events.

Human Resource Assistant

US Army Reserve (Tour Assignment)
Fort Lee, VA
10.2009 - 04.2010
  • Provided guidance and assisted on a wide range of Human Resource actions relating to military and personnel records/personnel actions/documents. Managed, executed, operated automated military HR systems such as Electronic Military Personnel Office (EMILPO) to process actions and obtain/maintain data and information to include promotion updates and arriving and departing soldier’s information.
  • Managed, executed, and operated the system to flag actions, maintain accountability reports, and update
    records. Process a variety of personnel orders, e.g., temporary duty, travel, training, reassignment, retention, military and special pay programs, personnel accounting, strength management, transition
    processing, unit administration.
  • Maintain and restore MILPO data to provide the unit input into the HQDA Total Army Personnel Database System (TAPDB).
  • Provide assistance to subordinate units on military personnel matters. Managed, executed, and operated the system to flag actions, maintain accountability reports, and update records. Provided guidance and assisted on a wide range of Human Resource actions relating to military and personnel records/personnel
    actions/documents.

Receptionist

City of VA Beach
Virginia Beach, VA
05.2006 - 04.2007
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Data Entry

Night Auditor

Courtyard by Marriott
Virginia Beach, VA
07.2005 - 01.2006
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed nightly updates to hotel rates and individual room charges.
  • Ran end-of-day computer functions and closed out reports.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Maintained cleanliness of bathrooms, lobby and front desk.

Education

High School Diploma -

Norview High School
Norfolk, VA
06.2021

Certificate - Six Sigma Greenbelt

University of Alliance
Villanova Pennsylvania
02.2011

Certificate - Computer

Norfolk Technical Vocational Center
Norfolk, VA
05.1987

Some College (No Degree) - Some College: Business Administration

Strayer University
Virginia Beach, VA

Some College (No Degree) - Some College: Accounting/Business

Norfolk State University
Norfolk, VA

Skills

  • Over 10 years of experience in administrative operations
  • Possess an active TS/SCI Security Clearance
  • Proficient in Microsoft Office 2013, Word, Excel, Power Point, Outlook and Internet
  • Explorer highly reliable self-starter; can be counted on to complete assignments
  • Proven competence in working with others in a team effort
  • Meticulous worker; attentive to quality and detail
  • Able and willing to assist co-workers, supervisors, and clients in a cooperative manner
  • Committed to providing total quality work
  • Create/ reviewer for DTS
  • Time Management
  • Organizational Skills
  • Email management
  • Familiar with Aircraft and Personnel Automated Clearance Systems (APACS)
  • Calendar Management
  • Work as a liaison officer between the management and the staff supervisors
  • Spreadsheet Creation
  • Customer Service
  • Data Research and Compilation
  • Inquiry Response
  • Administrative Support
  • Mail Sorting and Distribution
  • Supply Ordering
  • Call Routing
  • Document Filing and Retrieval
  • Calendar and Scheduling Software
  • Visitor Greeting
  • Catering Coordination
  • Travel Arrangement Coordination
  • Reliable and Responsible
  • File Maintenance
  • Administrative Policies
  • Honest and Dependable
  • Materials Organization
  • Detail-Oriented
  • Microsoft Office
  • Work Prioritization
  • Familiar with Enterprise Task Management Software Solution (ETMS2)

Timeline

Executive Administrative Assistant

Defense Threat Reduction Agency (DTRA)
05.2023 - Current

Human Resources Specialist

US Army Reserve
04.2022 - Current

Sr. Executive Assistant

Department of Defense
01.2022 - Current

Program Support Assistant

DoD Threat Reduction and Arms Control
09.2017 - 09.2021

Management Analyst

FBI
11.2016 - 03.2017

Operations NCO

US Army Reserve (DCMA-ARE)
07.2016 - 04.2022

Human Resource Operations Manager

US Army Reserve (Tour Assignment)
07.2013 - 07.2016

Staff Operations Training Specialist

80th Training Command (TASS)
12.2012 - 07.2013

Fulfillment/Receiving//Merchandise On-Call

Macy's Pentagon City
10.2012 - 03.2015

Operations Assistant

US Army Reserve (Tour Assignment)
04.2010 - 04.2012

Human Resource Assistant

US Army Reserve (Tour Assignment)
10.2009 - 04.2010

Night Auditor/Front Desk

Norfolk Waterside Marriott
03.2007 - 07.2011

Receptionist

City of VA Beach
05.2006 - 04.2007

Night Auditor

Courtyard by Marriott
07.2005 - 01.2006

Human Resource Specialist

US Army Reserve
08.2003 - 07.2016

High School Diploma -

Norview High School

Certificate - Six Sigma Greenbelt

University of Alliance

Certificate - Computer

Norfolk Technical Vocational Center

Some College (No Degree) - Some College: Business Administration

Strayer University

Some College (No Degree) - Some College: Accounting/Business

Norfolk State University
Michele Warren