JOHN T WILLIS
Decatur,GA
Summary
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Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
17
17
years of professional experience
Work History
Delivery Merchandiser - CDL (A)
Coca - Cola Bottling Company United
02.2022 - Current
- Developed strong relationships with store personnel, fostering trust and collaboration for efficient merchandising operations.
- Supported inventory control efforts by accurately counting delivered items against purchase orders and invoices upon arrival at each destination point.
- Resolved any discrepancies between ordered products and actual deliveries promptly to maintain high levels of customer satisfaction.
- Conducted routine maintenance checks on vehicles to ensure optimal performance while adhering to manufacturer specifications.
- Collaborated with fellow drivers to share best practices for safety, efficiency, and customer service improvements.
- Communicate daily safety tips to peers
Asset Protection Manager
Macy's Inc.
01.2022 - 02.2023
- Internal Auditing/Team development/ monthly shortage & safety meetings (4 locations)
- Customer & Employee incidents
- Physical security (Alarm / fire testing) 1(x) per month
- Internal investigations & interviewing
- Market Organized Retail Crime Specialist GA/AL/ SC
- Streamline communication and increase subject identification within responsible markets
- Shortage control & inventory supervision
- Coordinate/execute ORC blitzes within GA/ AL / SC markets
District Store Loss Prevention Manager
Ulta Beauty Inc.
01.2021 - 01.2022
- Store set and grand opening of Flagship store in Herald Square
- Improved compliance with company policies by conducting regular audits and assessments.
- Reduced shortage by127 basis points to .79% VS 2.06% with overall shrink capture rate of72% (only7K in losses @ physical inventory- cost), and 160 Uncovered outs
- Operations – Damages- RTV- DIF - OSHA
- Trained store leaders in Shrink Elimination and Operations
- Enhanced store safety by installing new security technologies and updating existing protocols.
Territory Business Manager
Fashioning Group
04.2020 - 01.2021
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Created Asset Protection Program
- Opened NY based Showroom featuring international brands such as ALPHASTYLE, JACKIT, NOBIS, LEANDRO LOPES, and others luxury brands
- Liaison between company and brand partners, corporate partners, for event planning, marketing and sales
- Promoted brand via social media, mall advertising, and radio
- Ran showroom and hired entire staff
- Completed/oversaw entire store set from securing building permits, fire inspections, and CCTV
- In charge of payroll and ADP setup for 10 direct reports including (2) supervisors
- Provided Loss prevention training for all US / UK store managers and corporate partners
Senior Asset Protection Manager
Macy's Inc.
06.2019 - 04.2020
- Analyzed data to identify trends in security breaches and theft.
- Managed (10) floors of business
- Conduct monthly shortage and safety audits remaining within90th percentile
- Union employee interviewing and investigations
- Enhanced team performance by providing coaching on effective risk management techniques.
- Fraudulent credit, debit, and gift card investigations
- Improved operational efficiency by streamlining asset tracking processes.
Flagship Asset Protection Manager
J.C. Penney
07.2017 - 06.2019
- Multiple awards and recognition for external, internal, and inventory results, on district and corporate level
- Eliminated 3.4% (over2 million dollars of shrinkage through support and ongoing maintenance of operational processes year over year for 3 consecutive inventories
- Increased apprehensions and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance
- Built cross-functional relationships with business partners to reduce losses
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures, as market internal investigation captain NYC / METRO
Multi-Store Asset Protection Manager
Macy's Inc.
01.2017 - 07.2017
- Coordinate investigations in collaboration with law enforcement on organized retail crime (ORC) activity
- Host Safety meetings
- Host shortage and safety meetings
- Present Shortage awareness during weekly store meetings
- Manage (1) Full Line and (1) Macy's Backstage store
- Conduct shrink and safety audits
- Conduct burglar alarm and fire alarm testing
- Interview shoplifter and booster groups and collected information on fencing locations targeting16 stores throughout New York and Connecticut
- Union employee interviewing and investigations
- Coordinate and supervise over 300 employees and ensure compliance to all company and union polices
- Executed strong operational knowledge to categorize and facilitate shrink
- Implemented effective crisis management protocols during emergency situations, minimizing potential losses and ensuring safety of staff and customers.
Asset Protection Manager / District ORC Manager
Macy's Inc.
01.2016 - 01.2017
- Thoroughly, professionally, and ethically investigate causes of theft within the business internally and externally
- Awarded store of the month for the district for internal and external results3 times, Coordinated investigations in collaboration with law enforcement on organized retail crime (ORC) activity
- Interviewed shoplifter and booster groups and collected information on fencing locations targeting location
- Hosted shortage reduction meetings and ran morning rallies
- Multiple successful prosecutions and merchandise recoveries in relation to booster activity and ORC
- Fraudulent credit, debit, and gift card investigations
- Coordinated and supervised over150 employees and ensure compliance to all company and union polices
- Managed a strong operational knowledge to categorize and facilitate the reduction of shrink
- Ensured optimal levels of customer service
Asset Protection Assistant Manager
Macy's Inc.
03.2015 - 01.2016
- Leader in driving external and internal execution and results through loss prevention team
- Awarded for being top performer several times for external activity
- Awarded for Shrink Reduction
- Maximize safety awareness by implementing proactive policies throughout location
- Partner in controlling operational losses through developing shortage action plans and initiatives
- Leader in maximizing local partnerships with mall management and police department
- Developing actionable steps in combating ORC trends
- Conducting internal shortage audits and monthly shortage meetings
Organized Retail Crime / District Manager
Macy's Inc.
05.2014 - 03.2015
- Interview shoplifter and booster groups and collect information on fencing locations targeting16 stores
- Awarded ORC case of the year2015 for controlled buys and utilizing Law enforcement
- Responsible for working, training, and assisting a staff of over 50 LP representatives
- Led conference calls within district with senior and store leadership team
- Investigate, interview, and prosecute dishonest associates acting in collusion with external subjects
Loss Prevention Lead Detective
Nordstrom / Nordstrom Rack
09.2012 - 05.2014
- Shrinkage Action Plan implementation
- Conduct burglar alarm and fire alarm testing, Responsible for daily execution of operational duties and assignment in-store
- Responsible for training current and all incoming LP detectives on company protocols
- Involved in daily external apprehensions and processing of shoplifters
- Training store leadership on new shrinkage programs and policies
- Responsible for speaking at morning rallies and conducted shortage awareness meetings, Detect and deter external Theft
- Assist Loss Prevention Detectives in Apprehensions
- Provide customer service
- Respond to Code Adam and Code Red incidents
- Random package checks
- Introduce and implant viable loss control strategies by maintaining strong partnerships and trust with customers
Technical Support Specialist
Solly's Computer Center
04.2008 - 09.2012
- Troubleshoot technical problems, and notified personnel of software, hardware, and network failures
- Maintained database of inventory of workstations and associated equipment (documentation)
- Assist in research and purchase of software and hardware
- May train administrative staff on basic computer usage and office applications software such as Excel, Word, PowerPoint, Photoshop, Endnote, Eudora, Thunderbird
- Resolved 4 - 10 technical support inquiries per day.
Education
Diploma - Operations and Supply Management
Saylor Academy
Online11.2021
Certified Organized Retail Crime Investigator
McAfee Institute
Online02.2018
Mental Health First Aid Certified
Thrive
New York, NY01.2018
WZ Certified - Interview & Interrogation Techniques
Wicklander & Zulawski & Associates
New York01.2014
Bachelor of Business - Business Management
SUNY Binghamton University
Binghamton, NY05.2003
Skills
- Customer service
- Brand Protection
- Operations and Supply Management
- RFID
- Organized Retail Crime
- Fraudulent activities investigations
- Conflict resolution
- Union employee compliance
- CCTV installation
- Cost reduction
- Shrink and Safety Audits
- OSHA / hazardous waste
Timeline
Delivery Merchandiser - CDL (A)
Coca - Cola Bottling Company United
02.2022 - Current
Asset Protection Manager
Macy's Inc.
01.2022 - 02.2023
District Store Loss Prevention Manager
Ulta Beauty Inc.
01.2021 - 01.2022
Territory Business Manager
Fashioning Group
04.2020 - 01.2021
Senior Asset Protection Manager
Macy's Inc.
06.2019 - 04.2020
Flagship Asset Protection Manager
J.C. Penney
07.2017 - 06.2019
Multi-Store Asset Protection Manager
Macy's Inc.
01.2017 - 07.2017
Asset Protection Manager / District ORC Manager
Macy's Inc.
01.2016 - 01.2017
Asset Protection Assistant Manager
Macy's Inc.
03.2015 - 01.2016
Organized Retail Crime / District Manager
Macy's Inc.
05.2014 - 03.2015
Loss Prevention Lead Detective
Nordstrom / Nordstrom Rack
09.2012 - 05.2014
Technical Support Specialist
Solly's Computer Center
04.2008 - 09.2012
Diploma - Operations and Supply Management
Saylor Academy
Certified Organized Retail Crime Investigator
McAfee Institute
Mental Health First Aid Certified
Thrive
WZ Certified - Interview & Interrogation Techniques
Wicklander & Zulawski & Associates
Bachelor of Business - Business Management
SUNY Binghamton University
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