Courtney Baker

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Continuously preforming in the top 3 for successful teller referrals for new memberships and retail products

- Oversee the daily operations of the Food Lion To Go service, ensuring all orders are fulfilled accurately and on time.

- Managed a team of 10 associates, providing coaching, training, and feedback to improve performance and maintained high levels of customer service.

- Maintained accurate inventory levels and order supplies as needed.

- Implemented process improvements to increase efficiency and customer satisfaction.

- Collaborated with store management to execute sales promotions and marketing campaigns specific to the To Go service.

- Ensured compliance with all Food Lion policies and procedures, including safety and sanitation guidelines.

- Managed customer complaints and resolve issues in a timely and professional manner.

- Achieved a 98% satisfaction rating from customer surveys, exceeding company standards

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Delegated daily tasks to team members to optimize team productivity.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Coached and mentored employees by delivering training, guidance and performance monitoring.