Abid Yazdani
Tyler,TX
Summary
Customer-focused professional with successful 10-year career in retail and customer service sector. Dynamic successful applying customer service skills and efficient process application in busy business environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sunoco Gas Station
Frankston, Texas
01.2020 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Cashier
Tyler C-Store Wholesale
Tyler, Texas
06.2019 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Department Manager
Walmart
Tyler, Texas
05.2018 - 06.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Technical Support
Suddenlink
Tyler, TX
02.2016 - 07.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant06.2011
Skills
- Project Proposals
- Performance Tracking and Evaluations
- Financial Management
- Cost Management
- Spelling
- Grammar
- Photography
- Communication
- Collaborative Team Player
- Customer Support Needs Assessment
- Apple IOS
- Fast Typist (90WPM)
- Friendly and Patient
- Instructing Users
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Sunoco Gas Station
01.2020 - Current
Cashier
Tyler C-Store Wholesale
06.2019 - 01.2020
Department Manager
Walmart
05.2018 - 06.2019
Technical Support
Suddenlink
02.2016 - 07.2016
High School Diploma -
Mount Pleasant High School
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