Jonathan Hampton
Hartford,CT
Summary
Commitment to quality, attention to detail, and proactive approach to problem-solving. Throughout my career, I have gained valuable experience in operations management, using my analytical skills to streamline processes. With a strong focus on customer satisfaction, I strive to provide exceptional service by resolving issues and responding promptly to inquiries.
Overview
9
9
years of professional experience
Work History
Manager, Aftermarket Administration
Konica Minolta Business Solutions USA Inc.
Ramsey, NJ
10.2021 - Current
- Direct a team of 12 Administration Operations Specialist to ensure accurate and timely cyclical invoicing for aftermarket services, resulting in a 30 percent reduction in billing errors.
- Collaborate with cross-functional teams, including Sales, Service, and Credit & Collections, to resolve billing discrepancies and improve communication channels.
- Analyzed billing data to identify trends, anomalies, and potential revenue opportunities.
- Conducted regular performance evaluations for team members, provided coaching, and facilitated training sessions to enhance skill sets.
- Assisted with Field and Corporate administrative business operations services merger
Supervisor, Aftermarket Administration
Konica Minolta Business Solutions USA Inc.
Ramsey, NJ
09.2019 - 10.2021
- Oversee all administrative daily duties to ensure standard operation procedures are met and followed by all employees
- Administered employee account reviews to assure timely and accurate invoice submission to all customers around the United States
- Prepared data analysis for process improvement within Aftermarket Administration
- Examined billing data and produce reports to detect patterns, irregularities, and opportunities for enhancement.
Operation Analyst
Konica Minolta Business Solutions USA Inc.
Ramsey, NJ
04.2019 - 09.2019
- Applied critical thinking to input, determining the best approach for billing and account receivable reconciliation
- Supported Director of Aftermarket Administration with various high profile escalated issues
- Developed and maintained Aftermarket Administration billing and aging account receivable reporting
- Conducted formal classroom training using prepared training materials for new hires in the Ramsey NJ facility
Billing Analyst
Konica Minolta Business Solutions USA Inc.
Windsor, CT
08.2014 - 04.2019
- Audit contracts to ensure contractual cyclical invoicing is in compliance with appropriate terms & conditions
- Work daily and monthly reports, run and analyze invoicing data as required by management
- Facilitate and manage all order corrections for the Enterprise Billing Department, including correcting items that deviate from signed terms and conditions
- Resolved billing discrepancies by working closely with internal teams and external clients, resulting in improved client satisfaction.
Education
Bachelor of Arts - Liberal Studies-Business Administration,Psychology
Southern Connecticut State University
New Haven, CTSkills
- Financial Analysis
- Administration Leadership
- Cross-Functional Team Management
- Process Improvement
- SAP ECC
- SAP S/4HANA
- Microsoft Excel
- Microsoft Word
Timeline
Manager, Aftermarket Administration
Konica Minolta Business Solutions USA Inc.
10.2021 - Current
Supervisor, Aftermarket Administration
Konica Minolta Business Solutions USA Inc.
09.2019 - 10.2021
Operation Analyst
Konica Minolta Business Solutions USA Inc.
04.2019 - 09.2019
Billing Analyst
Konica Minolta Business Solutions USA Inc.
08.2014 - 04.2019
Bachelor of Arts - Liberal Studies-Business Administration,Psychology
Southern Connecticut State University
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