Teresa Graham
Rock Hill,SC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
SAP Systems Facilitator
University Of North Carolina - Charlotte
Charlotte, NC
09.2020 - Current
- Contracted as lead facilitator through University of North Carolina - Charlotte for Duke Energy's Customer Connect SAP utilities implementation project
- Conducting training geared towards change management and massive internal system changeover to frontline and leadership employees across all Duke Energy jurisdictions.
- Facilitated and trained over 200 Duke Energy employees
- Employed adult learning principles which included engaging presentation of learning journey content to improve impact of training, maintaining employee engagement and providing a constructive learning environment
- Providing virtual floor support during "Go Live" period for customer care specialists and vendor employees to ensure a smooth transition to new system, with minimal interference to the customer experience.
Project Manager
ISolved
Charlotte, NC
10.2017 - 06.2020
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with clients to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance while successfully implementing $1,000,000 in revenue for fiscal year 2018
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Project Manager
ADP
CHARLOTTE, NC
07.1998 - 06.2017
- Managed projects from procurement to commission.
- Headed project teams specializing in design and launch activities.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Decreased procurement to commission of project time by 10%
Education
Master of Arts - Human Services
Liberty University
Lynchburg, VA07.2012
Bachelor of Science - Business
Clemson University
Clemson, SC05.1985
Skills
- Training and Development
- Employee Engagement
- Teamwork and Collaboration
- Decision Making
- MS Office
- Interpersonal Communication
- Analytical and Critical Thinking
- Team building
- Attention to Detail
- Requirements analysis
- Project lifecycle management
- Zoom, Webex, Microsoft Teams
- SAP, ADP WFN, and iSolved Software Proficiency
Timeline
SAP Systems Facilitator
University Of North Carolina - Charlotte
09.2020 - Current
Project Manager
ISolved
10.2017 - 06.2020
Project Manager
ADP
07.1998 - 06.2017
Master of Arts - Human Services
Liberty University
Bachelor of Science - Business
Clemson University