Mario Cabrera
Worcester,USA
Summary
Experienced professional with a background in personal support and sales consultant with ability to build strong relationships (people are my superpower), bridge gaps and connect with people that aligns with organizational goals and needs. Seeking to leverage problem solving abilities, creative writing skills, experienced in Microsoft tools, working in fast paced environments and strong communications with various levels of an organization. Driven with a focus of attention to detail that can multitask and eager to learn. Bi-Lingual (Spanish) – Fluent in reading, writing, speaking with individuals and in a public setting.
Offering strong foundation in communication and relationship management, eager to learn and develop in sales environment. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
12
12
years of professional experience
Work History
Sales Representative
Charter Spectrum Communications
10.2023 - 09.2024
- Met or exceeded monthly sales quotas demonstrating being able to close the sale and thriving in fast paced environment
- Deliver exceptional customer experience and service and followed up on correspondence: text, email and phone
- Lead trainings for new employees by using Microsoft tools on sales, product knowledge and operations
- Educate and engage customers through product demonstrations and being flexible to prioritize and meet with customers
- Built and maintained strong relationships with personal and customers
- Ability to use bilingual skills every day for spanish speaking only clients and problem solving
- De-escalated unsatisfied customers with respect and dignity while multitasking other customers and closing sales
Occupational Therapy Activity Coordinator
Worcester Recovery Center Hospital
01.2017 - 05.2020
- Support in job placement for youth in the hospital to build interpersonal, managerial, monetary, and communication skills
- Leading in Milieu meetings with patients, nurses, staff, doctors, and therapist while reviewing goals and upcoming schedules
- Interview patients to evaluate their behavior and meet their discharge goals
- Lead in creating groups and activities for patients that have been diagnosed with an illness and would foster groups to engage in building skills and assist in their growth and objectives
- Translating Spanish for patients and families when needed
Sales Specialist
Best Buy Worcester
09.2017 - 12.2019
- Sales specialist in digital imaging and computers and led sales in both departments
- Executed bilingual skills to help answer questions from customers
- Sold product, accessories, insurance plans
Mental Health Worker
Worcester Recovery Hospital
08.2012 - 01.2017
- Responsible for assessing medical equipment each day for good manufacturing before nursing use
- Timely followup on patients
- Provided guidance to ADLs and schools demonstrating interpersonal skills
- Would supervise visits or phone calls of patients with family members as court mandated
Assistant Manager
Goldstein Swank & Gordon
12.2019 - 06.2016
- Key holder to safe and the store responsible for disarming store and setting up and closing of merchandise under company insurance policy
- Providing world class customer service
- Built strong connection with luxury brand ambassadors as a tool to help sales
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Minor Concentration - Business Administration
Worcester State College
Worcester, MABachelors in Science - Criminal Justice
Worcester State University
Worcester, MA12.2020
Skills
- Exceptional customer service skills with the ability to work with all levels of staff, management, customers; willingness to positively challenge where required to ensure processes are correctly followed
- Grasp and synthesize new technical and product information quickly and comfortably communicate it to technical and non-technical audiences
- Ask questions and identifying complex problems using logic to recommend solutions
- Excellent analytical skills, with an ability to quickly analyse information and make decisions
- Able to work in a fast moving, changing environment
- Ability to problem solve, define root causes, address lessons learned for a successful future of the business
- Challenge existing ways of working and continuously seek ways to do things better to drive greater efficiencies
- Interpersonal communication skills
- Lead prospecting
- Customer relations
- Cllient relationship building
Timeline
Sales Representative
Charter Spectrum Communications
10.2023 - 09.2024
Assistant Manager
Goldstein Swank & Gordon
12.2019 - 06.2016
Sales Specialist
Best Buy Worcester
09.2017 - 12.2019
Occupational Therapy Activity Coordinator
Worcester Recovery Center Hospital
01.2017 - 05.2020
Mental Health Worker
Worcester Recovery Hospital
08.2012 - 01.2017
Bachelors in Science - Criminal Justice
Worcester State University
Minor Concentration - Business Administration
Worcester State College
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