Rashad A. Butler
West Palm Beach,FL
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Seasoned director/ manager knowledgeable about insurance operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. I am results driven with a burning desire to exceed all goals and expectations.
Overview
10
10
years of professional experience
Work History
Director of Operations
Benefytt Technologies
Port Saint Lucie, FL
05.2021 - 05.2023
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Assessed reports and adjusted workflows to realign with targets.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Contributed to organizational strategic direction to improve products and services.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Successfully improved employment turnover through creating incentive and training programs.
- Organized and oversaw work schedules of departmental managers.
- Planned delivery routing, team workflows and promotional initiatives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Site was consistently number 1 among 5 locations in the enterprise.
- Set and Met high expectations through accountability and professionalism.
Director of Sales (BPO Division)
Togetherhealth Insurance
Sunrise, FL
07.2020 - 05.2021
- Built relationships with customers and industry professionals to establish long-term business growth.
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
- Facilitated and delivered presentations for account-specific meetings and conference calls.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Drafted detailed and accurate sales reports for distribution to management.
- Estimated sales volume and profit for current and new products.
- Hired and motivated high-performing sales team achieving over $11 million in new sales per year.
- Successfully improved employment turnover through creating incentive and training programs.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Oversaw regional and local sales managers and staff.
- Gained market share in new sales performance through aggressive team training.
- Reviewed operational records and reports to project sales and determine profitability and sales growth..
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Used change methodologies to increase sales and led projects for increased productivity.
- Coordinated with account managers to optimize effectiveness for maximum sales opportunities.
Insurance Sales Advisor
Bankers Life Insurance Company Of America
West Palm Beach, FL
01.2019 - 12.2020
- Gave sales presentations, negotiated contracts and promoted services to customers.
- Outperformed sales targets 68% in 2019.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Upsold products to policyholders and potential new clients.
- Offered policy guidance and management to promote asset protection.
- Exceeded company sales goals for new policies.
- Pursued continued professional development through insurance workshops, course and webinars.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Sought out new clients and developed clientele by networking to find new customers.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Achieved repeat business and referrals through personalized services.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Leveraged industry trends to shape solutions and approaches.
Sales Manager
Jetawaycharters
West Palm Beach, FL
09.2018 - 12.2020
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Prospected for new business using databases and other strategies to generate sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Attended trade shows for in-person engagement and network building.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Built a exclusive network through linkedin client engagement strategy.
Insurance Sales Agent
My Medicare Partners
Greenacres City, FL
10.2017 - 09.2018
- Responded to inquiries and explained product features and service advantages to potential customers.
- Upsold products to policyholders and potential new clients.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Offered policy guidance and management to promote asset protection.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Exceeded company sales goals for new policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed appropriate quotes based on risk information.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Sought out new clients and developed clientele by networking to find new customers.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Achieved repeat business and referrals through personalized services.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Built Unique and compliant scripting to engage and increase sales.
Sales Manager
Florida Blue
Pembroke Pines, FL
07.2013 - 09.2017
- Presented insurance products to clients to meet needs and discuss financial investment and return on investment.
- Led, coached and developed employees to achieve sales goals.
- Serviced existing insurance clients by soliciting additional policy renewals.
- Retained talented staff through effective training, delivering quality feedback that helped team members achieve goals.
- Analyzed local markets and new areas to identify opportunities for growth.
- Collaborated with renewal and servicing teams to deliver consistent, personalized sales and customer service to clients.
- Evaluated complex coverage issues to determine statutory coverage and limits of guaranty fund for insolvent insurer's claims.
- Coordinated complex decision-making, overcoming objections to close new business.
- Managed on-site insurance personnel, training staff in procedures, workflows, carrier underwriting guidelines and sales goals.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Education
GED -
Palm Beach Community College
West Palm Beach, FLSkills
- Operations Oversight
- Leadership Training
- Department Oversight
- Resource Allocation
- Management Team Building
- Goal Setting
- Administrative Management
- Performance Evaluation and Monitoring
- Focus and Follow-Through
- Process Improvements
- Sales Tracking
- Quality Assurance
- Assignment Delegation
- Performance Assessment
- Staff Development
- Problem Anticipation and Resolution
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Exceeded sales goals by average of 138% in 2022.
- Promoted from Director of BPO to Director of Site Operations, in less than 12-months.
- Promoted to Director of Operations due to recruiting, and employee developement that achieved in exceeding sales target and employee retention goals.
Affiliations
- Member, Toast Masters (2016 - present)
Timeline
Director of Operations
Benefytt Technologies
05.2021 - 05.2023
Director of Sales (BPO Division)
Togetherhealth Insurance
07.2020 - 05.2021
Insurance Sales Advisor
Bankers Life Insurance Company Of America
01.2019 - 12.2020
Sales Manager
Jetawaycharters
09.2018 - 12.2020
Insurance Sales Agent
My Medicare Partners
10.2017 - 09.2018
Sales Manager
Florida Blue
07.2013 - 09.2017
GED -
Palm Beach Community College
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