Susan Adam
Business Management
Farmington Hills,MI
Summary
Experienced Office/ Warehouse/Retail Operations Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence; bringing over 20 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
English & Math Tutor K-12
Independent Contractor - Self Employed
Farmington Hills, United States
12.2016 - Current
- Developed student-specific tutoring plans in concert with teachers, parents, and administrators.
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
- 95% overall success rate in student improvement.
Business Owner/Operator
Lux & Hanaa Produce Company, Inc.
Farmington Hills, MI
05.2012 - 07.2017
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
- Increased sales by 15% annually.
Office Manager/Marketing Manager
Basha Diagnostics
Royal Oak, MI
06.2008 - 08.2012
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Supervised over 100 employees from all departments including , but not limited to marketing, advertising and training.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Completed and filed financial documentation for accounting purposes.
- Supported office staff and operational requirements with administrative tasks.
Loan Officer/Originator
Aegis Lending
Mesa, AZ
11.2005 - 05.2008
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Maintained strict confidentiality of bank records and client information.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Successfully closed average of 4 loans per month.
Franchise Operations Manager
All Cleaners (Subsidiary Of Kahala Brands, LTD)
Scottsdale, AZ
02.2001 - 05.2004
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Eased team transitions and new employee orientation through effective training and development.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Increased profits by 10% through providing excellent customer service, following established guidelines and auditing sales reports.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Promoted positive customer experience through day-to-day supervision and management of diagnostic, retail and/or warehouse facilities
- Built loyal account base and long-term business relationships with business accounts.
Education
Real Estate License - Real Estate
American Realty Academy
Phoenix, AZ 12.2021 - Current
Some College (No Degree) - English Literature
DePaul University
Chicago, IL 08.1998 - 04.1999
Associate of Applied Science - English Literature
William Rainey Harper College
Palatine, IL 06.1992 - 05.1995
High School Diploma -
Niles North High School
Skokie, IL 08.1987 - 05.1991
Skills
Purchasing and planning
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate License - Real Estate
American Realty Academy
12.2021 - Current
English & Math Tutor K-12
Independent Contractor - Self Employed
12.2016 - Current
Business Owner/Operator
Lux & Hanaa Produce Company, Inc.
05.2012 - 07.2017
Office Manager/Marketing Manager
Basha Diagnostics
06.2008 - 08.2012
Loan Officer/Originator
Aegis Lending
11.2005 - 05.2008
Franchise Operations Manager
All Cleaners (Subsidiary Of Kahala Brands, LTD)
02.2001 - 05.2004
Some College (No Degree) - English Literature
DePaul University
08.1998 - 04.1999
Associate of Applied Science - English Literature
William Rainey Harper College
06.1992 - 05.1995
High School Diploma -
Niles North High School
08.1987 - 05.1991
Phi Theta Kappa Honor Society
For more than a 100 years Phi Theta Kappa Honor Society has been helping millions of high-achieving college students to reach and fulfill to their greatest potential; providing students with grants, scholarships, and many more benefits of being member of this excellence program.
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