Open To Work
Mike Cioppi
DOW JONES & COMPANY, INC.
New Hope,PA
Work Preference
Desired Job Title
Senior Dispute AnalystGlobal Procurement Specialist
Work Type
Consulting
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursWork from home option
26
years of professional experience
Results-driven and highly analytical Senior Dispute Analyst and Procurement Specialist with over 26 years of success driving operational excellence, contract compliance, and financial integrity at Dow Jones & Company, Inc. Recognized for expertise in managing complex commercial disputes, structuring strategic vendor relationships, and delivering substantial cost efficiencies. A collaborative leader adept at partnering with corporate counsel, sales leadership, and cross-functional teams to mitigate risk, optimize supply chain performance, and elevate customer satisfaction.
Work History
Senior Dispute Analyst
12 Years 9 Months- Spearheaded the end-to-end analysis and resolution of over 150 complex commercial dispute cases per month, encompassing intricate pricing structures, corporate contracts, purchase orders, and tax compliance issues.
- Root Cause Analysis: Formulated and executed data-driven resolution strategies that mitigated repeat disputes and significantly improved the long-term client experience.
- Complex Case Management: Directed comprehensive investigations into high-value disputed items, auditing account activity and validating transactional integrity to successfully resolve 50-100 multi-year, high-stakes cases simultaneously.
- Cross-Functional Collaboration: Partnered with Legal Counsel, Executive Sales, and Corporate Compliance to standardize SLA metrics (including a critical 24-hour rapid-review protocol) and influence strategic commercial outcomes.
- Knowledge Management: Standardized case documentation workflows and engineered comprehensive training materials utilized to onboard and scale new analytical staff.
- Operational Impact: Advised enterprise customers and internal business units on dispute resolution frameworks, enhancing customer retention and reducing recurring billing discrepancies by 40%.
Global Procurement Specialist
13 Years 2 Months- Managed global procurement, strategic sourcing, and corporate office operations, ensuring alignment with corporate budgetary targets, legal frameworks, and service-level commitments.
- Strategic Sourcing: Sourced, vetted, and selected 10-15 primary suppliers across 20+ core spend categories, significantly improving internal operational efficiency while maintaining strict service delivery standards.
- Contract Negotiation: Negotiated highly favorable vendor pricing models, master service agreements (MSAs), and volume discount structures that consistently outperformed historical contract baselines.
- Market Intelligence: Analyzed volatile market trends, pricing indices, and supplier capabilities to deliver actionable intelligence to senior leadership, supporting robust capital allocation and purchasing decisions.
- Stakeholder Alignment: Facilitated close cross-functional partnerships with Sales Operations, Legal Council, Finance, and HR to clarify procurement requirements, meet aggressive project deadlines, and guarantee compliance.
Education
Associate of Arts (AA) - Business Administration
Courses in Fundamental AI, Contract Negotiation
Skills
Dispute Analysis & Root Cause Mitigation
Account Reconciliation
Revenue Assurance
Financial Compliance
Strategic Sourcing
Contract Negotiation & Administration
Supplier Performance Evaluation
SLA Management
Process Optimization
Change Management
Cross-Functional Leadership
Risk Management
Executive Reporting
Client Relationship Management
Staff Onboarding & Curriculum Development
Education And Professional Credentials
- Associate of Arts (AA), Business Administration, Bucks County Community College
- Fundamental AI, Contract Negotiation
Timeline
Senior Dispute Analyst
DOW JONES & COMPANY, INC.
04.2013 - 01.2026Read More
Global Procurement Specialist
DOW JONES & COMPANY, INC.
01.2000 - 03.2013Read More
Bucks County Community College
Associate of Arts (AA) from Business Administration
Read More