Ashley Di Mondi
Roselle,NJ
Summary
Strong communication skills with ability to creatively solve problems. Has a strong track record of effectively managing administrative tasks with supporting teams.
Overview
7
7
years of professional experience
Work History
Member Service Representative / Roadside Agent
AAA Club Alliance
10.2024 - Current
- Assisted a high volume of customers daily with a positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
- Managed account updates, automated payments, and membership inquiries.
- Maintained accurate records of roadside assistance calls to support service improvements.
- Communicated insurance coverage details to members during breakdowns and accidents.
- Responded to online chat inquiries regarding membership options, billing, and renewals.
- Assisted members with roadside assistance requests including towing, battery service, lockouts, fuel delivery, and tire changes.
Client Advisor
MINI of Edison
08.2023 - 10.2024
- Provided excellent customer service by assisting clients with their automotive needs
- Successfully achieved sales targets by promoting and selling MINI vehicles
- Built/maintained strong relationships with clients to ensure customer satisfaction
- Stayed updated on product knowledge and industry trends to effectively communicate with clients
- Collaborated with the sales Management team to develop and implement strategies to drive sales and meet company goals
- Developed and maintained a solid understanding of the MINI brand, including product knowledge, features, and benefits, to effectively advise clients on their purchasing decisions
- Developed/implemented creative and strategic marketing initiatives to attract new clients and increase brand awareness for MINI of Edison
- Built and maintained a comprehensive customer database to track client preferences, purchase history, and follow-up communications.
BDC Representative/ Internet Sales
Openroad Subaru
02.2023 - 08.2023
- Answered incoming phone calls and online enquiries
- Logged customer details and comments in our system
- Scheduled appointments and followed up with any 'no show' customers
- Conducted market research to identify potential customers and trends in the auto industry to improve the effectiveness of online sales strategies
- Managed/updated customer database with accurate and detailed information to ensure effective communication and follow-up with customers
- Developed and maintained a strong knowledge of Subaru models, features, and benefits to effectively communicate with potential customers and provide accurate information
- Coordinated with the Service department to ensure timely and accurate follow-up regarding customer inquiries and appointments related to vehicle service and maintenance
- Assisted in managing the dealership's social media presence to increase brand awareness and reach a larger audience.
Bakery Manager
Bovella's Pastry Shoppe
09.2021 - 02.2023
- Assisted in organizing and overseeing assignments to drive operational excellence
- Processed customer refunds and exchanges according to established guidelines
- Supervised staff of 15-20 people through motivational coaching and effective training programs for service and sales techniques
- Utilized Canva to create detailed employee training handbook to set standards for each position
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Developed/implemented strategies to increase sales and attract new customers to the bakery
- Implemented quality control measures to ensure consistency and excellence in all bakery products
- Created and implemented employee training and development programs to enhance the skills and knowledge of bakery staff, improving their performance and ensuring consistent quality in all bakery products
- Assisted in Health inspections
- Created checklists of Daily tasks/procedures
- Created schedules for staff.
Receptionist
Union Sports Arena
08.2018 - 06.2021
- Welcomed visitors and provided them with information and assistance at Union Sports Arena
- Assisted with organizing and managing sports tournaments and leagues
- Maintained a neat and organized front area
- Coordinated scheduling and registration for ice skating sessions and classes
- Maintained a professional and friendly attitude when interacting with visitors and clients at Union Sports Arena
- Maintained an organized inventory of office supplies, including ordering supplies when necessary and keeping track of the budget
- Developed and implemented strategies to improve visitor experience and satisfaction at Union Sports Arena
- Assisted in coordinating and supervising facility maintenance and repairs at Union Sports Arena
- Created checklists of Daily tasks/procedures.
Education
Associate in Science (AS) in Liberal Studies -
Union County College
High school diploma -
Linden High School
06.2020
Skills
- Problem-solving
- Customer Service
- Organizational Skills
- Sales
- Marketing
- Microsoft Word/Powerpoint
- Google Docs/Sheets
- Canva
- Event Planing
- Time Management
- ADP/Quickbooks
- Client Retention Strategies
- Cross-selling techniques
- Client interaction
Timeline
Member Service Representative / Roadside Agent
AAA Club Alliance
10.2024 - Current
Client Advisor
MINI of Edison
08.2023 - 10.2024
BDC Representative/ Internet Sales
Openroad Subaru
02.2023 - 08.2023
Bakery Manager
Bovella's Pastry Shoppe
09.2021 - 02.2023
Receptionist
Union Sports Arena
08.2018 - 06.2021
High school diploma -
Linden High School
Associate in Science (AS) in Liberal Studies -
Union County College