Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jasmine Frazier

Park Forest,IL

Summary

Results-driven customer service specialist excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in office terminology, products and services to effectively address and respond to public and personnel inquiries.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Aqua America, Inc
Kankakee, IL
04.2020 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Mental Health Technician

State Of Illinois
Kankakee, IL
04.2018 - 01.2020
  • Documented patient interactions in compliance with HIPAA requirements.
  • Developed and distributed monthly patient satisfaction surveys.
  • Handled inbound and outbound calls to verify patient appointments.
  • Ensured appropriate clinical information is communicated when patients are referred to specialists.
  • Scheduled and coordinated patient follow-up appointments.
  • Supported patients by identifying and addressing mental health challenges.
  • Drafted reports to track patient referrals and scheduling issues.
  • Provided administrative support to clinical staff and managers.
  • Provided excellent service to patients through personable communication.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Effectively managed daily charting for each patient.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Verified patient health history and contact information for chart accuracy.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or [Type] medical professional.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.

Mental Health Technician Trainee

State Of Illinois
Park Forest, IL
08.2016 - 04.2018
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
  • Effectively managed daily charting for each patient.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
  • Verified patient health history and contact information for chart accuracy.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.

Receptionist

Victoria's Elegant Party
University Park, IL
02.2007 - 07.2016
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Gathered, sorted, distributed and sent mail and packages.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Education

High School Diploma -

Crete Monee High School
Crete, Il
06.2004

Skills

  • Office equipment operations
  • Meticulous and organized
  • Recordkeeping and bookkeeping
  • 40 WPM typing speed
  • Organization and efficiency
  • Efficient and accurate
  • Detail-oriented
  • Flexible
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Understanding Customer Needs

Timeline

Customer Service Representative

Aqua America, Inc
04.2020 - 12.2020

Mental Health Technician

State Of Illinois
04.2018 - 01.2020

Mental Health Technician Trainee

State Of Illinois
08.2016 - 04.2018

Receptionist

Victoria's Elegant Party
02.2007 - 07.2016

High School Diploma -

Crete Monee High School

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Jasmine Frazier