Jessica Nix
Simpsonville,SC
Summary
Experienced manager with a proven track record of coordinating and monitoring operations across multiple departments. Effective leader and problem-solver dedicated to streamlining operations, reducing costs, and promoting organizational efficiency. Unwavering commitment to maintaining service and product quality. Approach work with a strong work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Department Supervisor
LifeMD
Greenville, SC
11.2020 - Current
- Oversee hiring processes, including interviewing, and selection of candidates
- Develop and implement training programs to enhance employee skills and performance
- Provide coaching and support to employees to improve productivity and job satisfaction
- Handle terminations and corrective action procedures in compliance with company policies and regulations
- Create and maintain employee schedules to ensure adequate staffing levels
- Delegate assignments and responsibilities to team members based on their skills and strengths
- Resolve chargeback disputes with vendors and clients to maintain positive relationships and financial stability
- Worked closely with the SVP, and Directors to meet call center performance goals and objectives
- Conducted training sessions and coaching to enhance agent performance and customer satisfaction
- Implemented strategies to improve call center efficiency and productivity
- Resolved escalated customer issues and disputes in a professional and effective manner
- Processed bi-weekly payroll for 25+ employees
- Verified time cards and resolved payroll discrepancies.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented strategies to maximize customer satisfaction.
Funding Specialist Supervisor
Global Lending Services
Greenville, SC
08.2018 - 11.2020
- Managed a team of auto loan funding specialists responsible for processing loan applications, verifying documentation, and disbursing funds in a timely and accurate manner
- Developed and implemented training programs for new employees to ensure compliance with company policies and procedures
- Conducted regular performance evaluations and provided feedback to team members to improve productivity and customer satisfaction
- Collaborated with other departments to streamline the loan funding process and resolve any issues or discrepancies
- Maintained a high level of customer service by promptly addressing inquiries and complaints from borrowers.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
Customer Care Advocate
Verizon Wireless
Greenville, SC
05.2012 - 08.2018
- Processed customer orders, returns, and account adjustments in accordance with company policies
- Escalated complex customer issues to appropriate departments for resolution
- Responded to customer inquiries and concerns via phone, chat, and email in a timely and professional manner
- Assisted customers with billing inquiries, account changes, and technical troubleshooting for devices and services
- Resolved customer issues and complaints to ensure a positive customer experience and promote customer loyalty
- Promoted additional products and services to customers based on their needs and preferences.
Education
High School Diploma -
05.2006
Skills
- Process Reviews
- Delegation and Supervision
- Effective Customer Communication
- Computer Proficiency
- Persuasive Negotiations
- Scheduling and Time-Tracking
- Performance Assessment
- Staff Coaching and Training
- Operations Oversight
- Organizational skills
- Time management
- Office experience
- Interviewing (Less than 1 year)
- Management (Less than 1 year)
- Recruiting (Less than 1 year)
- Problem Resolution
- Workplace Safety
- Problem-Solving
- Customer Service
- Time Management
- Leadership skills
- Staff Supervision
- POS systems operations
- Process and procedure development
- Coaching and Mentoring
- Operations
Certification
Pharmacy Technician License, 06/01/24, 06/01/25
Timeline
Patient Care Department Supervisor
LifeMD
11.2020 - Current
Funding Specialist Supervisor
Global Lending Services
08.2018 - 11.2020
Customer Care Advocate
Verizon Wireless
05.2012 - 08.2018