Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Ebrima Samusa

Ebrima Samusa

Pittsburgh,PA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

18
18
years of professional experience

Work History

Supervisor

7-11 Convenience Store
09.2019 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Security Guard

Gambia Maritime Administration
07.2009 - 01.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked and verified photo identification prior to granting facility access.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Monitored employee activities, confirming compliance with security regulations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Participated in staff meetings, special events and professional development activities.

Reservation Clerk

Fahad Travel Agency
01.2005 - 12.2008
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Utilized [Software] to input all key data into hotel's database system.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Reservation Clerk

Globe Travel Agency
06.2002 - 02.2004
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Maintained awareness of types of rooms available in different resort locations.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.

Education

No Degree - Information Technology

Gambia Technical Training Institute
The Gambia
10.1999

GED -

Gambia Senior Secondary School
Banjul, The Gambia
09.1997

Skills

  • Business Administration
  • Priority Management
  • Coordinate Events
  • Waste Reduction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor

7-11 Convenience Store
09.2019 - 01.2023

Security Guard

Gambia Maritime Administration
07.2009 - 01.2019

Reservation Clerk

Fahad Travel Agency
01.2005 - 12.2008

Reservation Clerk

Globe Travel Agency
06.2002 - 02.2004

No Degree - Information Technology

Gambia Technical Training Institute

GED -

Gambia Senior Secondary School

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Ebrima Samusa