Summary
Overview
Work History
Education
Skills
Accomplishments
Coreknowledgeandskills
Attributes
Languages
Timeline
Generic

BRITTANY DILLARD

Antlers,OK

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

15
15
years of professional experience

Work History

Case Manager

Howard McLeod Correctional Center
10.2020 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Uses interview techniques and assessment instruments to determine the offender’s security risks and programmatic needs;
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.

Administrative Assistant

Howard McLeod Correctional Center
01.2012 - 10.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Lowes Home Improvement
01.2010 - 01.2012
  • Helped guest complete custom orders by entering in their personal information in the computer as well as the specifications of their projects
  • Made calls to update guest on the timeline of their orders
  • Filed the guest orders to make them easy to get to when the order and the guest came in

Education

High school diploma -

Associate of Science - Composition I & II, Criminalistics I, Supervision, Fundamentals of public speaking, Psychology

Eastfield College
Mesquite, TX
05-2011

Skills

  • Documentation proficiency
  • Emotional awareness
  • Staff education and training
  • Crisis Intervention
  • Multitasking
  • Conflict Resolution
  • Written and verbal communication
  • Problem-solving abilities
  • Public relations
  • Professionalism
  • Problem-solving aptitude

Accomplishments

  • Learned to operate new office technologies as they were launched and implemented.
  • Assumed responsibility of providing new employees with training and orientation.

Coreknowledgeandskills

  • In depth knowledge of Microsoft Office suites
  • Relevant experience in software applications such as Access.
  • Quick learner of new software applications.
  • Word processing
  • Knowledge of level system.
  • Knowledge of OMS
  • Professional verbal/written communication skills.

Attributes

  • Accuracy
  • Excellent organizational skills
  • Confidentiality
  • Planning and Time management
  • Initiative
  • Reliability
  • Stress tolerance
  • Customer-service orientation.
  • Willingness to work in a flexible schedule and high workload.

Languages

Spanish
Limited Working
American Sign Launguage
Limited Working

Timeline

Case Manager

Howard McLeod Correctional Center
10.2020 - Current

Administrative Assistant

Howard McLeod Correctional Center
01.2012 - 10.2020

Lowes Home Improvement
01.2010 - 01.2012

High school diploma -

Associate of Science - Composition I & II, Criminalistics I, Supervision, Fundamentals of public speaking, Psychology

Eastfield College

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BRITTANY DILLARD